Customs Customer Experience Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Project Management for new client or service implementations. Responsible for developing solutions for new, potential, and integrated clients and demonstrating the value of services to secure new business commitments. Collaborate with Brokerage Management and Business Development to implement customer solutions aimed at acquiring and retaining customer revenue. Project Management for new client or service implementations.

WHAT ARE YOU GOING TO DO?
 

• Collaborate closely with the product management team to analyze critical business practices, identify efficiencies achievable through process alignment and/or improvement.
• Develop business change models by assessing current process capabilities, analyzing performance measures, identifying improvements, and quantifying outcomes. Recommend strategies and implement solutions for the initiation of new operations.
• Ensure the deployment of standard approaches to process design and improvement, as well as identifying, advancing, and applying new tools.
• Foster and cultivate positive and professional relationships with executive-level customers and colleagues.
• Focus on developing and securing incremental revenue and market share from existing customers and new business opportunities to achieve profitable volume growth.
• Provide strategic direction for all aspects of multiple high-volume supply chain/logistics operations to ensure consistent high-level service quality, customer satisfaction, profitability, post-efficient operations, and compliance with company policies and procedures.
• Works with operation teams and Accounts Receivable Department to analyze profitability of he accounts.
• Takes a lead role in addressing profitability problems and implementing clients on the various automation and risk reduction programs.
• Identify, initiate, plan and manage automation projects with qualified clients
• Prioritizes development of profiles based on known or highly suspected profitability problems with select clients.
• Tracks progress against objectives in rectifying profitability issues.
• Probes with clients to obtain all necessary details related to a rate request.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• Bachelor’s Degree in Transportation, Logistics, Supply Chain Management or a related field preferred; or equivalent combination of work experience and completion of the LDP program. 
• Minimum seven years industry experience preferred. 
• US Customs Brokerage license preferred, not required.
• Knowledgeable and experienced with Chapter 19 of the Code of Federal Regulation (19CFR) and the Harmonized Tariff Schedule of the US (USHTS).
• Experienced in the development of reporting techniques and analysis for root-cause examination and improvement operations.
• Experienced in the application of audit methodology to ensure existing guidelines, procedures, and regulatory compliance requirements are met by all product and regional locations.

Skills:  

• Ability to define, develop, and implement analysis tools to measure and review existing operations and guidelines to ensure compliance and efficiency in import operations.
• Skilled in collaborative management and motivational techniques.
• Excellent planning, time management, collaboration, decision-making, organization, presentation, and negotiating skills.
• Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.