East Rutherford. Nj, US

Air Business Process Excellence Professional US

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $69,168.00 - $86,460.00

YOUR ROLE

To provide support to the OKAM and GAM to develop first class customer relations. To achieve operational excellence through enforcing customer SOPs, pro-active action, analysis, promote continuous improvement with key stakeholders. Work closely with stakeholders to optimize and build reports that are required by Tier 1 & 2 accounts that can be used for data analytics that will improve Bollore’s operational service, business development and continuous improvement plans.

WHAT ARE YOU GOING TO DO?

Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network to provide full visibility to Customers

Responsible and familiarize with track & trace systems (LINK)

Responsible in building and maintaining clear communication and escalation matrix with customers and internal network for ease and simplicity through point of contact and escalation

Lead periodic conference calls with network point of contacts in reviewing new changes / implementation on processes of performance review, standard operating/transportation plans, dashboards report.

Proactively monitor and alert internal network point of contacts and Customers in the event of any service deviations from the standard transportation mapping.

Collaborate regularly through communications with internal network point of contacts on any irregularities, troubleshooting with well prepared and constructive information to Customers in swift and timely

Ensure that contractual rates and agreed plans are closely followed and always aligned with customer’s expectations.

Collaborate closely with OKAM & GAM in supporting business review materials on periodic basis (monthly & quarterly)

Monitor the performance and highlight ambiguities or actions needed to concerned stakeholders
Proactively working with the network on alternative solutions in the event of any deviations from customer expectations.
Provide consolidated views of customers’ claims (complaints) and facilitate action plans on recurrent issues
Ensure BLX internal stakeholders communicate with customer on constructive solutions and corrective actions as per Customers’ request and agreement
Communicate and enforce Client SOP requirements within the network.

Skills:  

Excellent level of English (both oral & written) with strong interpersonal communication skills

Must demonstrate autonomy and proactiveness

Ability to create relationships in a network and with Key Stakeholders

Excellent verbal and written communication skills

Strong capacity of analysis

Detail oriented

Must demonstrate proficiency in Microsoft Office

Experience in Freight Forwarding Industry

Characteristics:

Meticulous with good analytical & problem-solving skills

Resourceful and curious (with an inquisitive mind)

Independent and fast learner (with minimum supervision)

Ability to adapt to a fast-paced working environment, with excellent organization skills and ability to multi-task

Work with integrity and responsibility

Team player and knows how to have fun!

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-AP1

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate. False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.