Logistics Handling Operations Operator East Africa

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We are looking for an experienced Project Logistics Operations Administrator - Aid & Relief to plan, implement, moderate, coordinate, monitor and develop sustainable customer-oriented services as well as developing client relationships.

WHAT ARE YOU GOING TO DO?

• Receive and verify customer orders, instructions, and documents; crosscheck quotations and ensure document accuracy.
• Coordinate logistics and services with stakeholders including principal office, branch offices, exports team, subcontractors, and others.
• Draft invoicing instructions and process billing; receive and dispatch bills of lading within agreed timeframes.
• Monitor the progress of all transactions daily; represent client interests to stakeholders.
• Collect and dispatch invoices; issue client complaint forms and report them to the Head of Department.
• Assess required information upon order receipt; follow up with relevant parties to avoid delays.
• Maintain awareness of each client’s financial status; follow up on overdue payments and inform clients of payment requirements.
• Keep clients informed of shipment progress; suggest operational improvements.
• Schedule and conduct monthly client visits; submit visit reports within 24 hours.
• Report accidents or irregularities with potential financial impact to management immediately.
• Maintain and update files daily; ensure proof of delivery is available before file closure.

WHAT ARE WE LOOKING FOR?

• Degree in Procurement, Supplies and Logistics Management  or any other related course
•  A minimum of Three (3) years working experience, in a reputable Clearing & Forwarding or Shipping Company
• Excellent presentation skills is important for collaborations with key clientele and other key stakeholders.
• Customer focused mind set aligned for profitable business.
• Meet deadlines all the time with minimal supervision
• Effective communication skills, both written and oral. Excellent English speaking and writing skills. 

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.