Customer Service Representative

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

For our newest client in Oud-Gastel, we are looking for a Customer Service Employee. In this role, you are the first point of contact and ensure the correct and timely handling of various questions and issues within the logistics process. You thrive on finding solutions and proactively and independently tackle situations.

You continuously coordinate with your own department, the warehouse, internal teams such as Customs, carriers, and of course, the customer. In this role, about 80% of your work will be focused on customer service tasks, and 20% on transport-related activities.

WHAT WILL YOU DO?

At CEVA Logistics in Roosendaal, we manage several warehouses for different clients. For a new fashion e-commerce client, we’ll soon be launching operations from an existing warehouse. To support this, we are looking for a dedicated Customer Service Employee to act as the main point of contact for this client.

Although you will be working in the same office as the existing Customer Service team, this role is largely independent, and you will take full responsibility for your own client. During vacations or peak periods, the other team may step in to help, but you will be the primary coordinator.

You will have daily contact with the warehouse, internal departments such as Customs, transport carriers, and of course, the client. You’ll work alongside three Customer Service colleagues (for a different client), a Transport Planner, and two inventory control specialists. You’ll report to the Operations Support Manager.

Your responsibilities as Customer Service Employee include:

• Maintaining close contact with the client, both by phone, email, and in meetings, focused on maintaining a strong relationship;
• Resolving issues, questions, and/or escalations in consultation with stakeholders and colleagues;
• Ensuring accurate administration and preparing reports;
• Analyzing process issues and providing the client with efficient solutions;
• Analyzing KPIs and initiating and implementing improvement proposals.

WHAT ARE WE LOOKING FOR?

With your proactive attitude and communication skills, there’s no problem you can’t solve. You are customer-oriented, precise, and capable of working independently without losing the team spirit. In addition, you are stress-resistant and use your analytical skills to drive improvements.

You also bring the following knowledge and experience:

• MBO+ or HBO level of working and thinking;
• Preferably at least 1 year of work experience in a similar role in logistics services;
• Professional command of the English language, both spoken and written; Dutch is a plus;
• Solid experience with MS Office, particularly Excel;
• Ideally, you are available for 40 hours per week.

WHAT DO WE OFFER?

At CEVA Logistics, there are plenty of opportunities to make the most of yourself and your career. In addition to a dynamic environment where we work together at a fast pace and with a results-oriented mindset, we offer a role with room for fun and connection. This position can be the first step in a broad career path within our organization. The possibilities to shape your own future are endless!

We also offer:

• A market-based salary between €2,718.40 and €3,550.00, depending on your experience and education;
• A one-year contract with the prospect of a permanent position;
• 25 vacation days, 40 additional leave hours (ADV), and the option to buy or sell extra leave;
• Profit sharing of up to 3% based on company performance;
• A good pension scheme, travel allowance, and 8% holiday pay;
• A phone and laptop;
• Access to our CEVAfit program;
• Opportunities for personal development via our CEVA Academy.

APPLY NOW!

Apply directly via the button or contact Donja Beuting (Corporate Recruiter) for more information at +31 6 51 05 19 49 (also available via WhatsApp) or email donja.beuting@cevalogistics.com.

At CEVA, we have a driven and enthusiastic recruitment team—if you know someone who would be a great fit for this role, let us know!

Recruitment agencies: we prefer to recruit ourselves. If we need your help, we know where to find you.
#LI-DB2 #OSU

At CEVA, we value and encourage professional and personal growth. Through our various development opportunities, we ensure that you can be successful! This role is the first step in a broad career path at CEVA. The opportunities to shape your own path are endless. We look forward to welcoming you to CEVA for a challenging career.
DARE TO GROW!

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.