Sales Effectiveness Professional Europe

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

The Europe Cview Governance Professional is responsible for the administration, support, and optimization of the CRM (Salesforce - CVIEW) system. This role ensures the smooth operation of CRM processes, supports users across multiple countries, and drives data quality and reporting initiatives. The position also involves owning CRM-related projects, providing user training, and collaborating with various internal teams to enhance CRM functionality and usage.

WHAT ARE YOU GOING TO DO?

1. CRM Governance and User Support

Ensure the effective administration and continuous improvement of the Salesforce-based CVIEW CRM platform across the European region. This includes maintaining data integrity, facilitating user access, and supporting over 200 users per region in leveraging CRM insights for business development. The role delivers a seamless user experience by coordinating with internal systems and resolving operational issues, while also ensuring that CRM usage policies are clearly communicated and consistently applied.

2. CRM Project Leadership and Cross-Functional Collaboration

Lead and coordinate CRM-related projects that enhance regional processes, data governance, and system functionality. This includes managing initiatives requested by the Business Development function, collaborating with Sales Excellence teams, and aligning with global stakeholders. The role ensures that CRM developments are tested, validated, and deployed in line with business needs, while also supporting cross-functional initiatives involving marketing, CSR, and other CEVA brands.

3. Training and Enablement

Drive CRM adoption and capability-building through structured training programs and onboarding support. This includes developing and maintaining training materials, delivering regular sessions tailored to different user groups, and ensuring that all users are equipped to use the CRM system effectively. The role plays a key part in fostering a culture of CRM excellence by enabling users to navigate tools confidently and apply best practices in their daily work.

4. Data Quality Management

Safeguard the accuracy and reliability of CRM data by implementing quality control measures and promoting data stewardship across teams. The role delivers actionable insights by identifying anomalies, producing correction reports, and supporting data-driven initiatives such as customer satisfaction surveys and commercial campaigns. Regular data cleansing activities ensure that the CRM remains a trusted source for performance tracking and strategic decision-making.

WHAT ARE WE LOOKING FOR?

• Proven experience in CRM administration, preferably Salesforce, with a focus on governance and user support.
• Strong project management skills, with the ability to lead cross-functional initiatives.
• Excellent communication and training skills, with experience in developing and delivering user-focused training programs.
• Analytical mindset with a keen eye for data quality and attention to detail.
• Ability to work collaboratively with diverse teams across multiple countries.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.