Customer Service Executive (Seafreight)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

WHAT ARE YOU GOING TO DO

The incumbent will be part of a larger team within the IFF department in providing seamless and customerfocused solutions to support the achievement of business objectives 

• Handle customer’s enquiries promptly 
• Ensure compliance with customers’ Standard Operating Procedures 
• Liaise with overseas agents on various requirements and rates 
• Prepare shipping, LCL, FCL documentation 
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing 
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments 
• Sea freight quotation for adhoc COD customer 8 Arrange for the packing / labelling of Dangerous Goods 
• Provide quotations upon application HR Global Head Office 2 HR Global Head Office 
• Responsible for DG declaration from time to time 
• Supervise CSE & CSO, act as their first escalation point 
• Ensure compliance with customer’s Standard Operating Procedures 
• Other ad-hoc duties assigned by Line Manager 

WHAT ARE WE LOOKING FOR

• Diploma/Degree preferred Experience
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight) 
• Possess excellent communication and interpersonal skills

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.