CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Position Summary

The Pickup and Delivery (P&D) Manager is responsible for leading all local pickup and delivery operations to ensure safe, efficient, and cost-effective transportation services. This role oversees drivers, dispatch activities, route planning, customer service performance, regulatory compliance, fleet utilization, and operational productivity. The P&D Manager is accountable for achieving service levels, managing labour costs, maintaining safety standards, and driving continuous improvement initiatives.

Key Responsibilities

Operational Management

• Oversee daily pickup and delivery, warehouse, dock, and yard operations across all shifts.
• Ensure appropriate labour deployment and operational coverage based on workload and volume.
• Manage routing, dispatch, shipment flow, dock activity, staging, loading, unloading, and yard movements.
• Maintain effective control of freight flow, dwell, congestion, and dock capacity.
• Ensure the warehouse and yard remain safe, secure, clean, organized, and operationally disciplined.
• Proactively identify and resolve operational bottlenecks and service disruptions.
• Lead operational planning for peak periods, volume changes, and customer requirements.
• Ensure effective handoff and communication between shifts.

Leadership and People Management

• Lead dispatch and warehouse supervisory teams.
• Recruit, train, coach, and develop employees.
• Manage employee performance, attendance, productivity, conduct, and accountability.
• Establish clear operational expectations and ensure supervisors maintain appropriate floor presence and control of their respective shifts.
• Foster a culture of ownership, safety, urgency, and continuous improvement.

Safety, Security and Compliance

• Maintain overall responsibility for operational safety within the warehouse, yard, and P&D operation.
• Ensure compliance with transportation regulations, company policies, safe work procedures, and facility security requirements.
• Ensure equipment, dock, yard, and warehouse activities are conducted safely.
• Investigate accidents, injuries, service failures, damages, and vehicle incidents and implement corrective actions.
• Maintain appropriate standards for facility cleanliness, housekeeping, freight storage, and organization.

Customer Service

• Maintain high levels of customer satisfaction and service performance.
• Resolve escalated service concerns and customer complaints.
• Build and maintain strong relationships with internal and external stakeholders.
• Collaborate with customers to identify and implement service improvements.

Financial and Operational Performance

• Manage labour, overtime, and transportation costs within budget targets.
• Monitor operational KPIs and identify opportunities for improvement.
• Analyze trends related to productivity, service failures, and customer performance metrics.
• Drive initiatives focused on improving efficiency, service quality, and profitability.

Fleet and Equipment Management

• Partner with fleet maintenance teams to ensure vehicle availability and reliability.
• Monitor vehicle utilization and productivity.
• Ensure proper use and care of company vehicles and equipment.
• Support preventive maintenance scheduling and compliance requirements.

Key Performance Indicators (KPIs)

• On-time pickup performance
• On-time delivery performance
• Customer satisfaction
• Cost per stop/delivery
• Labour and overtime management
• Safety performance and incident rates
• Route efficiency
• Driver productivity
• Claims and service failures

Qualifications

• Post-secondary education in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred.
• Minimum 5 years of transportation, logistics, courier, LTL, or delivery operations experience.
• Minimum 3 years of leadership experience in a supervisory or management capacity.
• Experience managing unionized environments is considered an asset.
• Strong understanding of transportation regulations and safety requirements.
• Proficiency in transportation management systems (TMS), dispatch software, and Microsoft Office applications.

Competencies

• Leadership and team development
• Operational planning and execution
• Workforce management
• Customer focus
• Financial acumen
• Problem-solving and decision-making
• Conflict resolution
• Continuous improvement mindset
• Communication and relationship management

Working Conditions

• Fast-paced transportation and logistics environment.
• Availability to support day, afternoon, weekend, and holiday operations as required.
• Regular interaction with drivers, dispatch teams, customers, and operational leadership.
• May require occasional travel between terminals, customer locations, and operating facilities.

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.