UK Operational Key Account Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our Air and Ocean team have an exciting opportunity for a dynamic and customer centric UK Operational Key Account Manager based in Gaydon, Stratford upon Avon. 

This integral role will see you onsite working closely with this prestigious automotive client where you will lead on operational performance, efficiencies, continuous improvement and customer expectations ensuring success not only for CEVA but the client. 

WHAT ARE YOU GOING TO DO?

Reporting into the Key Account Management Head, you will oversee operational KPIs and performance, ensuring teams meet and exceed customer requirements in line with contractual agreements where you will coordinate and provide direction for customer service efforts across all operations involved in client interactions to ensure a consistent and high level of customer satisfaction. 

Acting as the main point of contact and escalation point for the client and suppliers, you will mitigate risks, investigate root cause and embed remedial solutions to ensure operational success. You will regularly review and update customers monthly rates ensuring the latest version is visible and accessible and quote new traffic lanes adding changes to the monthly rate card to ensure accuracy. 

You will assist in the preparation and proposal of RFQs ensuring customer requirements are captured, documented and shared with the centralised account management and tender management teams. You will ensure regular contact with the client and will support with monthly, quarterly and annual business reviews that include operational performance and future forecasting strategies for account development and continuous improvement initiatives. 

WHAT ARE WE LOOKING FOR? 

To be successful in your application you have significant experience in Account Management or Contract Management ideally within a freight forwarding or international transportation environment. You will be practiced in customer management, capable of building exceptional working relationships both internally and externally. You will have a proven track record of organic and new customer growth, experienced in contract development, performance delivery, commercial account management and financial understanding. 

It goes without saying that you will be a natural communicator, influencer and negotiator, with exceptional people and problem-solving skills, practiced developing and delivering operational and client account success. 

While not essential, it would be desirable if you have proven experience of managing automotive or freight forwarding accounts, in particular with knowledge of air freight imports and exports. 

WHAT DO WE HAVE TO OFFER? 

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. 

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.