Customer Service Executive (Air Freight)

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Job Descriptions 

• Negotiate with the carrier for cargo space, follow up shipment status, and cost entry into the system.
• Cooperation with the approved vendors in accordance with an agreed rate

• Track shipment and provide updated status with a required document to the destination side
• Update shipment info, invoicing, and communication with the client in real-time
• Process data through the company’s system to obtain release AWB, update shipment info, cost, and invoicing process
• Resolving issues including discrepancies and delay customs release
• Operation troubleshooting at both import and export (customs clearance, storage, and delivery)
• Use technology to solve the problem
• Use sub-contractor software and customs software (MACCS) to do the customs clearance process
• Maintenance of internal shipments record book
• Update data entry into the system related to shipment status events as per Events SOP.
• Outsourcing third parties according to job requirements and reporting back to the team leader.

Technical

• Minimum of 2 years of working experience in Air Freight and Logistics industry

Behavioural 

• Excellent communication and inter-personal skills
• Team player
• Negotiation Skills

Language

• Fluent and technical English + Local Language

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.