Customer Service Administrator CL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Position Title: Customer Service Administrator CL

Division: Logistics Operations

Legal Entity: CEVA Contract Logistics Mexi

Contract Location: Ingram Edomex

Department: Warehouse Operations

As a Customer Service Administrator within our Logistics Operations team, you will play a vital role in ensuring seamless communication and support across our air import and export services. This role requires a blend of technical expertise in air freight operations and a strong commitment to client satisfaction.

About the Role:

We are seeking an experienced professional with a preparatory education and a solid foundation in both basic and advanced air transport operations related to imports and exports. You will be the primary point of contact for both internal stakeholders and external clients, providing comprehensive assistance and handling complex inquiries with professionalism and accuracy.

Key Responsibilities:

• Ensure effective communication channels with both internal teams and external customers, utilising your advanced technical knowledge and support skills related to air freight policies, procedures, and practices.
• Review, complete, and accurately process various air transport documentation and maintain detailed databases and reports critical to operations and compliance.
• Provide investigative support and formulate well-informed recommendations to resolve product and service-related issues, enhancing customer experience and operational efficiency.
• Assist in reviewing, updating, and implementing air transport policies and operational practices to align with organisational goals and industry standards.
• Support compliance efforts by adhering to applicable laws, standards, and regulations, escalating issues appropriately when required.
• Perform additional tasks as assigned, demonstrating flexibility and a proactive approach to continuous improvement within the department.

Qualifications and Skills:

• Education: Preparatory level education or equivalent.
• Prior experience or knowledge of air freight operations, particularly in import and export processes, customer service delivery, and interactions with transport providers.
• Strong organisational skills to manage and process detailed documentation and operational data.
• Excellent interpersonal and communication skills, with the ability to manage client relationships and collaborate effectively across departments.
• Adept at problem-solving and critical thinking to support investigation and resolution of operational challenges.
• Familiarity with regulatory compliance requirements in air freight logistics.
• Proficient in using standard office applications and logistics management software.

What We Offer:

Joining CEVA Contract Logistics Mexi means becoming part of a dynamic environment focused on delivering high-quality logistics solutions. We promote a collaborative and respectful workplace where diversity is valued and personal and professional development is encouraged. This role based in Ingram Edomex provides excellent opportunities to work closely with cross-functional teams and develop expertise in air freight operations within a global logistics leader.

We welcome applicants who are eager to contribute positively and grow their careers in a steadily evolving industry.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.