Customer Service Representative II

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Key Responsibilities:

• Manage and request all necessary documentation required for import shipments, ensuring compliance with regulatory and company standards.
• Coordinate updates of purchase orders (POs) with suppliers, supporting real-time accuracy and responsiveness to supply chain needs.
• Compile and deliver daily reports identifying potential operational risks for cross-functional teams including projects, procurement, planning, and research & development.
• Schedule and monitor export transportation to ensure timely dispatch of raw materials, packaging, machinery, spare parts, and molds.
• Initiate and coordinate maritime freight requests with the finance department; verify freight charges with shipping lines to ensure accuracy and cost-effectiveness.
• Prepare, review, and validate export dispatch documentation, guaranteeing all paperwork adheres to international shipping requirements and company policies.
• Review accounts related to terrestrial transportation services; collaborate closely with finance to reconcile invoices and ensure timely payments.
• Evaluate and verify invoices from forwarding agents, coordinating payment processing with finance to maintain healthy supplier relationships.
• Assess transportation planning and forwarding assignments to optimise logistic routes and service quality.
• Generate comprehensive monthly operational reports to evaluate performance metrics and inform strategic decisions.
• Request and handle invoices, corrections, and technical information from suppliers and the procurement team to maintain accurate records and facilitate smooth transactions.
• Create proforma documentation for export shipments including packaging and raw materials; liaise with finance to manage invoice requests effectively.
• Coordinate the classification of new materials, supporting regulatory compliance and facilitating efficient inventory management.
• Develop detailed reports for the finance department providing clear insights into logistics expenses and operational efficiency.

Additional Role Expectations:

This role demands meticulous attention to detail and excellent organisational skills, as you will be managing multiple stakeholders and complex documentation. Effective communication and problem-solving abilities are essential to handle enquiries from internal departments and external partners with professionalism and accuracy. You will work in a collaborative environment that values continuous improvement, requiring a proactive approach to identifying process enhancements within the logistics and warehouse operations sphere.

Ideal Candidate Profile:

• Experience in logistics, supply chain, or import/export coordination roles.
• Strong understanding of shipping documentation, freight processes, and financial invoice handling.
• Proficient in generating reports and analysing operational risks.
• Ability to communicate effectively in a multidisciplinary team environment and liaise with international suppliers and internal departments.
• Detail-oriented with excellent organisational skills and the ability to prioritise tasks in a fast-paced setting.
• Proactive problem solver committed to maintaining compliance and operational excellence.

Why Join CEVA Servicios de Mexico?

CEVA is a leading global logistics provider that values innovation, diversity, and personal development. Joining our team means being part of a forward-thinking company committed to sustainability and operational excellence with a supportive work culture that fosters collaboration and growth. In this role, you will contribute directly to the efficiency of our supply chain processes, gaining valuable experience and opportunities for career progression within a dynamic industry.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.