Business Process Excellence Professional CL

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

As a Business Process Excellence Professional within CEVA FM Mexico, you will play a pivotal role in driving operational efficiency and business process optimisation across multiple functions. This role is central to ensuring that our engineering solutions, operational workflows and resource utilizations are aligned with both internal standards and customer requirements. You will support and supervise frontline personnel to ensure a consistent, high-quality delivery of services.

Key Responsibilities

• Team Leadership and Staff Management: You will have responsibility for supervising staff primarily at operator or administrator level. This includes hiring, onboarding, training, conducting performance evaluations, recommending compensation adjustments and managing overall performance to foster a motivated and competent team.
• Engineering Solutions Oversight: Oversee and review engineering solutions related to cost control, service requirements, operational processes, technology utilisation, and equipment selection. You will ensure these solutions meet or exceed quality standards and operational goals.
• Data Analysis and Process Improvement: Provide detailed analyses and interpret logistics data, including flow mapping, modelling, and testing. Your insights will directly contribute to more efficient resource allocation, advanced equipment usage and improved customer satisfaction. You will lead the implementation and continuous improvement of both standard and large-scale operations.
• Customer Engagement and Problem Solving: Actively coordinate internal and external customer feedback to identify issues and implement solutions. You will support projects and client requirements through thorough investigation, design adaptation, and specification management while ensuring timely resource coordination.
• Operational Monitoring and Reporting: Continuously analyse operations and engineering data to detect trends and extract actionable conclusions. You will present findings, recommendations and action plans to management, operations teams and clients to drive informed decision-making.
• Quality Assurance and Compliance: Ensure accuracy and integrity of project databases and reports through rigorous auditing, consultation and operational reviews. Collaborate with relevant teams to resolve any discrepancies or operational challenges.
• Project Support and Management: Assist in defining engineering project objectives, including budgeting, timelines, materials and staffing. You will contribute to the management of projects affecting moderate scopes or impacts and communicate progress and risks effectively to leadership.
• Policy Compliance and Governance: Interpret and apply department policies and procedures, ensuring adherence to relevant laws, regulations and standards. Seek guidance as needed to maintain compliance across operations.
• Additional Duties: Undertake other assigned tasks that support the department and organisational objectives, demonstrating flexibility and commitment.

Professional Profile

The ideal candidate combines technical expertise in engineering and logistics with strong leadership skills and an analytical mindset. You have experience guiding teams through operational challenges and driving continuous improvement initiatives in complex environments.

Excellent communication skills are essential to liaise with diverse stakeholders including internal teams and external clients. You are highly organised, detail-oriented and committed to delivering quality outcomes while fostering collaboration and innovation.

Why Join Us?

CEVA FM Mexico offers a dynamic work environment where continuous learning and professional growth are encouraged. Join us to contribute to impactful projects that enhance our operational excellence and customer satisfaction on a national and global scale. Be part of a team that values diversity, inclusion and integrity as fundamental workplace principles.

Application Process

We welcome applications from individuals passionate about business process excellence and engineering management. Please submit your CV and a cover letter highlighting your relevant experience and motivation for this role.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili