Logistics Customer Service Representative

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Join CEVA FM Mexico as a Customer Service Professional CL within our Logistics Operations division, based at our Apodaca location. This role plays a vital part in our Warehouse Operations department, driving excellence in customer service and logistics coordination to support our national and international transportation activities.

As a Customer Service Professional, you will be responsible for managing and processing a diverse range of transport and logistics documentation, ensuring accuracy and timeliness. Your day-to-day duties will include programming and monitoring transport services across air, sea, and land, maintaining a seamless flow of operations to meet client expectations efficiently.

Key Responsibilities:

• Review, complete, and process various transport and logistics documents, ensuring compliance with company and regulatory standards.
• Coordinate programming and follow-up on national and international transport services, guaranteeing timely delivery and resolving any operational issues.
• Provide insightful assistance in investigation and problem-solving related to transportation and logistics challenges, offering data-driven recommendations to improve service quality.
• Monitor shipments via air, sea, and land routes, ensuring consistent communication and updates to relevant stakeholders.
• Manage provisioning of brokerage and transportation costs, maintaining accuracy to support budgeting and financial reporting.
• Handle client invoicing at month-end, consolidating all services delivered within the period and ensuring precise billing.
• Respond proactively to daily client requests, providing updates and resolving inquiries to enhance customer satisfaction.
• Oversee expiry controls and reporting of materials within the IMMEX programme, ensuring compliance with import-export regulations.
• Collaborate intensively with various operational areas to track and fulfil client requests promptly.
• Implement improvement initiatives aimed at cost-saving and revenue optimisation specific to the station's operations.
• Maintain and control essential operational reports and logs, supporting transparency and effective management of daily activities.

Qualifications and Skills:

• Proven experience in logistics, customer service, or transport coordination within a warehouse or distribution environment.
• Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills to liaise with clients, suppliers, and internal teams.
• Familiarity with national and international transportation regulations and practices.
• Proficiency in managing documentation and invoicing processes relevant to logistics operations.
• Problem-solving mindset and adaptability to collaborate across departments and handle dynamic operational demands.
• Experience in using logistics or warehouse management software is desirable.
• Commitment to continuous improvement and operational excellence.

Why Join CEVA FM Mexico?

At CEVA FM Mexico, we value teamwork, integrity, and innovation. As part of our Logistics Operations team, you will be empowered to contribute to meaningful projects that enhance our service delivery within a supportive and inclusive environment. We offer opportunities for professional development and encourage a culture where diverse perspectives thrive and contribute to our success.

Bring your dedication to customer service and your passion for logistics to a role that offers daily challenges, learning, and the chance to impact key supply chain processes positively. Be part of a company that values you and fosters your growth.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.