Desktop Support Engineer

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Are you ready to take ownership of delivering exceptional technical support across a fast paced and growing organisation?

Our IT team is looking for a Desktop Support Engineer to provide 2nd line support from our Ashby office. This hands-on role is key to ensuring our systems, applications and hardware operate efficiently, securely and reliably for colleagues across multiple sites.

This is an office-based position with occasional travel across the UK to support our operations and project activity.

WHAT ARE YOU GOING TO DO?

Reporting into the Global Business IT Specialist, you will provide 2nd line support across a range of applications, devices and systems. Ensuring that incidents are resolved quickly while reducing recurring issues. You will support internal projects and new business implementations, offering technical advice to ensure smooth delivery and minimal disruption.

You will also be responsible for creating and maintaining accurate technical documentation, supporting system updates and assisting with ongoing IT initiatives. This role requires a proactive approach, indentifying improvements, maintaining service levels and ensuring that all users receive a consistent, high quality support experience.

 
WHAT ARE WE LOOKING FOR?

The ideal candidate will have proven experience in 2nd line IT support, with strong troubleshooting skills and solid understanding of IT infrastructure components, including networks, applications and security protocols. You will be comfortable working independently as well as collaboratively with colleagues across multiple sites. You will bring the ability to communicate technical information clearly to non-technical users, produce accurate technical documentation and contribute to wider IT projects when required.

 
WHAT DO WE HAVE TO OFFER?

 
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

 
ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.IND2