Head of Commercial

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We have an amazing opportunity within our Finished Vehicle Logistics team for a dynamic and customer-focused Head of Commercial where you will work closely with senior managers across the business, ensuring all operational, commercial, and customer facing activities are aligned and performing effectively. 

This pivotal role will see you managing customer implementations, maintaining strong internal reporting and upward communication, and putting critical care measures in place where issues or bottlenecks arise.

The successful candidate will bring a strong solutions based approach, proven leadership capability, and the ability to build and develop high-performing teams with a clear customer focus and growth mindset. This role can be based from either our Upper Heyford or Chipping Warden operation. 

WHAT ARE YOU GOING TO DO?

As the Head of Commercial you will be responsible for the full customer lifecycle from onboarding through to delivery, performance, retention, and growth within the Mobility and Fleet Management sector. The role ensures products and services are delivered effectively, KPIs and SLAs are consistently achieved, and commercial opportunities are maximised to drive growth, transformation, and cash performance. You will have key focuses on:

• Owning the customer relationship and commercial performance for onboarded customers
• Ensure successful delivery of products and services in line with agreed KPIs and SLAs
• Drive customer growth, transformation initiatives, and commercial performance across the portfolio
• Lead effective implementation activities for new customers
• Identify risks, issues, and bottlenecks early, and implement critical care or recovery plans as needed
• Work collaboratively with senior managers to ensure all areas of the business are aligned to customer and commercial objectives
• Provide clear reporting, insight, and escalation to senior leadership
• Develop and lead strong, customer-focused teams with a high-performance and growth mindset

WHAT ARE WE LOOKING FOR? 

To be successful in your application you will be able to demonstrate strong commercial and operational leadership experience with a background in mobility, fleet management or relating sectors. You will have a strong focus on customer outcomes, continuous improvement and sustainable growth. 

You will be a natural communicator, able to build outstanding stakeholder relationships, be solutions oriented with the ability to resolve complex customer and business challenges and a proven ability to lead, coach and develop high performing teams. 

WHAT DO WE HAVE TO OFFER? 

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. 

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.