Customer Service Supervisor - Mississauga ON, Canada

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 
 
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

We’re looking for a Customer Service Supervisor to lead a national team supporting both B2B and B2C customers—including home‑delivery operations—across Canada. In this role, you’ll drive service excellence, resolve escalations, and ensure smooth communication between customers, fulfillment centers, planning teams, and last‑mile delivery partners.

What You’ll Do

• Lead and coach a national customer service team to meet service‑level targets.
• Handle escalations for delivery exceptions, order issues, and consumer home‑delivery challenges.
• Partner with operations and delivery teams to support on‑time, accurate order fulfillment.
• Analyze service metrics and recommend improvements.
• Maintain accurate data across CRM, OMS, and delivery‑tracking systems.

What You Bring

• 3–5+ years of customer service experience in supply chain, logistics, or distribution.
• 1–2+ years of supervisory or team‑lead experience.Strong understanding of order fulfillment and last‑mile delivery.
• Excellent communication, problem‑solving, and coaching skills.Ability to work in a fast‑paced, multi‑region environment. 

At CEVA we are committed to creating a safe and healthy work environment.
 
We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

 
CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
 
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.