Associate Support Analyst

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Associate Support Analyst

Join CEVA Servicios de Mexico in Mexico City as an Associate Support Analyst within our Application Shared Capabilities division. In this pivotal role, you will contribute to delivering robust IT application and infrastructure support that underpins our global supply chain operations. Working under the leadership of a manager or team lead, you will engage in developing, configuring and maintaining IT solutions tailored to enhance the efficiency and reliability of various business functions. Your contribution will be critical in upholding our commitment to delivering first-class IT management services and seamless technology support across our international operations.

Key Responsibilities

• Engage proactively in project and portfolio management activities within the Centre of Excellence (CoE) and Cluster IT, ensuring projects are completed on time, within scope, and with optimal resource use.
• Analyze and map business processes to closely align IT solution development with operational requirements and deadlines.
• Leverage standard IT methodologies, CEVA practices, and accrued knowledge to support project scoping, feasibility analyses, needs assessments, and detailed documentation preparation.
• Apply structured analytical approaches to identify root causes and generate effective solutions for complex or unforeseen application challenges.
• Author comprehensive functional requirements and design test plans; manage production incidents in accordance with established software development and project management standards, while contributing to ongoing process improvements.
• Provide day-to-day operational support for designated business and technical applications, including routine maintenance to ensure optimal system stability and performance.
• Support installation, tuning, and modification of IT applications and infrastructure, utilizing basic programming skills to develop necessary enhancements or workarounds.
• Ensure full compliance with regulatory and corporate governance standards, maintaining rigorous data security and operational integrity throughout all activities.
• Participate in an on-call rotation to provide after-hours support, demonstrating flexibility to meet the needs of global application servicing.
• Collaborate effectively with CEVA business units, IT teams, and vendor partners to diagnose, prioritize, and resolve support requests, delivering excellent customer service and clear communication at every stage.
• Engage in continuous learning to deepen understanding of complex systems, tools, and emerging technologies, enhancing problem-solving skills and service quality.
• Contribute to the tuning, monitoring, and comprehensive testing of applications to guarantee performance, reliability, and user satisfaction.

Working Relationships

• Develop and maintain close collaboration with IT Centre of Excellence and Cluster IT management teams to align support and development activities.
• Work alongside customer leadership, IT, and operational staff to ensure seamless integration and delivery of IT services.
• Partner with vendor representatives and external service providers to leverage expertise and ensure high standards of service delivery.
• Collaborate cross-functionally with Cluster IT teams and support units to drive effective issue resolution and continuous improvements.

Knowledge, Experience & Skills

Additional Information

• This role includes mandatory participation in shift rotations, which may include night shifts, to ensure continuous, global support for critical applications.
• On-call responsibilities will occur on a limited basis, requiring readiness to respond outside of standard working hours.
• Professional development opportunities are readily available, supporting growth within a global logistics IT environment and enhancing expertise in IT service management.

At CEVA Servicios de Mexico, our inclusive and diverse workplace culture fosters innovation and collaboration, welcoming the unique perspectives of all team members. As an Associate Support Analyst, you will be part of a dedicated team that drives IT excellence to empower our customers and business worldwide.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.