Ciudad de Mexico, MX

Claims Management Professional Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Job Summary

The Claims Handler is responsible for the end-to-end management of cargo claims, ensuring timely investigations, accurate liability assessments, and fair resolutions in accordance with contractual obligations, applicable regulations, and company procedures.

Operating with a high degree of autonomy, this role manages a portfolio of cargo claims and collaborates closely with Operations, Customers, Carriers, Insurance Partners, Finance, Legal, and Commercial teams to drive efficient claim resolution while protecting the company’s financial interests and maintaining customer satisfaction.

The position supports global customers and requires coordination with internal and external stakeholders across multiple regions, ensuring consistent claim handling practices, effective communication, and compliance with corporate standards.

Key Responsibilities

Manage assigned cargo claims from initial review through to final resolution.
Assess claim validity and determine liability based on contractual terms and supporting documentation.
Maintain proactive communication with operations, account managers, clients, and external stakeholders to drive claim resolution.
Ensure all claim records are accurate, complete, and updated in internal systems.
Initiate and manage subrogation processes against carriers or third parties when applicable.
Prepare and issue settlement offers aligned with contractual liability and internal guidelines.
Coordinate with Finance to process claim payments and ensure timely closure.
Monitor claim progress to ensure deadlines and service levels are met.
Prepare and deliver claims reports for customers and internal stakeholders, including analysis of trends and key issues.
Identify recurring issues and support continuous improvement initiatives within the claims process.

Qualifications

Bachelor’s degree in Admin, Law, International Business or related field
Good English level (oral and writing)
5+ years of experience in claims handling, insurance or similar. Alternatively in supply chain, logistics, transportation will be appreciated

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.