Customer Services Jr

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Key Responsibilities

• Review, monitor, and manage invoices from CEVA's foreign offices ensuring accuracy and completeness.
• Analyze invoice data to identify and reduce client rejections, improving overall billing efficiency.
• Diligently track and input documentation and references for assigned accounts into Pegase or LINK platforms in a timely manner.
• Monitor and update expected and actual events, reason codes, and deviations within the CW1 system for foreign offices, ensuring data integrity and adherence to timelines.
• Communicate import shipment details to United States and Canadian customs authorities in accordance with compliance requirements.
• Generate invoices for external clients via CW1 or other platforms as stipulated by internal foreign offices, maintaining accuracy and adherence to contractual terms.
• Produce and evaluate monthly Key Performance Indicators (KPIs) related to account activities, and prepare clear presentations to share insights with CEVA’s international offices.
• Create comprehensive operational reports tailored to client needs to support transparent and effective communication.
• Maintain and update process documentation such as Standard Operating Procedures (SOPs) to reflect ongoing improvements and compliance standards.

Candidate Profile

• Education: Bachelor’s degree in International Business, Business Administration, or a related field.
• Language Skills: Proficiency in English at a B2 level or higher, to efficiently communicate with international stakeholders.
• Technical Skills: Proficient with Microsoft Office applications; experience with enterprise systems such as Pegase, LINK, and CW1 is highly valued.
• Strong analytical skills with keen attention to detail to identify trends and prevent errors in invoicing and reporting.
• Excellent organizational and time management abilities to handle multiple tasks and meet strict deadlines effectively.
• Good interpersonal skills to foster collaboration across diverse teams and offices.

Why Join Us?

By joining CEVA A&O Mexico as a COS Junior, you will be part of a global logistics leader committed to operational excellence and innovation. This role offers the opportunity to develop your expertise in international logistics and operations control while working in a dynamic, inclusive, and supportive environment. You will engage with cross-functional teams, gain exposure to international markets, and contribute directly to the success and efficiency of our North American operations.

Work Location: Mexico, Alcaldía Benito Juárez

Department: Operations Control

At CEVA, we are committed to fostering a workplace culture that values diversity and inclusivity, encouraging applications from candidates of all backgrounds. We believe that varied perspectives drive innovation and excellence.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.