Global IT DevOps and Service Architecture Professional

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Your Role

We are seeking a dedicated and service-oriented Global IT DevOps and Service Architecture Professional to join our Application Shared Capabilities team within CEVA Servicios de Mexico, based in Mexico City. This role is designed for professionals eager to develop their skills in IT support, application management, and DevOps methodologies, providing critical IT services that power business operations worldwide.

As part of our Support department, you will be instrumental in ensuring the stability, performance and continuous improvement of enterprise IT applications and integrations. You will collaborate closely with business users, internal IT teams and external partners to deliver efficient, compliant and innovative solutions that drive operational excellence.

Key Responsibilities

• Provide comprehensive application production support through proactive system monitoring, timely incident troubleshooting and effective resolution of service requests in line with defined Service Level Agreements (SLAs).
• Manage and support day-to-day Run & Maintain (R&M) activities for multiple business and technical applications, ensuring uninterrupted business processes.
• Apply established IT methodologies, tools, and CEVA best practices to perform root cause analysis, problem management and continuous service improvement.
• Assist with project-related tasks including application enhancements, configuration updates, deployments and system tuning, contributing to smooth change management processes.
• Support EDI and B2B integrations by monitoring data flows, addressing transmission and mapping issues, and ensuring compliance with industry protocols such as X12 and EDIFACT.
• Maintain detailed and accurate documentation of applications, interfaces, operational procedures and changes, facilitating knowledge sharing and audit readiness.
• Collaborate with global teams and stakeholders, communicating technical concepts clearly to both technical and non-technical audiences and promoting a shared understanding of system status and improvements.
• Participate in on-call support rotations and flexible scheduling to support applications deployed across different time zones and regions.
• Ensure adherence to compliance, security and regulatory requirements, contributing to internal and external audits as necessary.
• Escalate complex or unresolved issues according to established support protocols to maintain service continuity and quality.

Educational and Professional Background

• Bachelor's degree or equivalent experience in Information Technology, Computer Science, Business or a related discipline.
• 1 to 3 years of hands-on IT experience, preferably in application support, production support, or DevOps roles.
• Experience in supporting global or international customers will be considered advantageous.
• Exposure to project delivery and implementation environments is desirable and will strengthen your ability to manage change and enhancements effectively.

Technical Skills and Knowledge

• Solid foundational knowledge of Enterprise Application Integration (EAI) and business-to-business (B2B) / Electronic Data Interchange (EDI) processes.
• Familiarity with EDI standards such as X12 and/or EDIFACT and experience working with XML, SaaS platforms and enterprise messaging systems (EMS).
• Basic Unix/Linux operational knowledge complemented by scripting skills to assist in automation and system operation tasks.
• Proficient in SQL with experience working with database systems such as Oracle, DB2, or SQL Server.
• Understanding of business communication protocols including AS2, FTPS/SFTP, and OFTP or similar technologies to ensure secure and reliable data exchange.

Professional and Interpersonal Skills

• Strong analytical thinking and problem-solving abilities, adept at identifying issues promptly and deploying suitable solutions.
• Ability to thrive in a fast-paced, matrixed global environment requiring effective collaboration with diverse teams and stakeholders.
• Excellent communication skills, capable of bridging the gap between technical teams and business users to deliver clear, actionable information.
• Proactive attitude with a strong willingness to learn continuously and adapt to new technologies and processes.
• Self-motivated and capable of working independently with minimal supervision while managing assigned responsibilities efficiently.
• Fluent English proficiency, both written and spoken, to support communication with international teams and customers.

Why Join CEVA Servicios de Mexico?

Join a global leader in logistics and supply chain solutions, where your contributions directly support vital business functions worldwide. We provide a supportive and inclusive workplace that fosters growth and development through continuous learning and exposure to innovative technologies and processes. In this role, you will gain valuable experience working with enterprise-class IT infrastructures and global operations, positioning you for a rewarding career in IT service management and DevOps.

CEVA is committed to creating a diverse and inclusive environment for all employees and encourages candidates from all backgrounds to apply. We believe that our strength lies in our people and their unique perspectives.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.