Logistics Operations Team Leader NORTAM

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Job Purpose

Create and lead a high-performing Billing team that consistently delivers excellence through accuracy, speed, collaboration, and ownership. The Team Leader drives operational results while developing people, optimizing processes, and fostering a culture of continuous learning and innovation that enables the organization to exceed customer expectations and achieve sustainable growth. 

Key Responsibilities

Supervise and support Executives in the daily execution of Billing, ensuring timely and accurate invoice processing and delivery. 

Monitor operational KPIs, productivity and SLA compliance, implementing corrective actions to maintain service excellence.

Coordinate with local station, overseas agents and trucking providers (vendors) to ensure smooth billing execution.

Manage operational escalations, urgent billings, delays and service failures, ensuring timely resolution and customer communication.

Ensure compliance with company SOPs.

Distribute workload, manage team priorities, and optimize operational resources to ensure efficiency and business continuity.

Coach, mentor, and develop Executives through training, performance feedback, and operational support to strengthen team capabilities.

Support continuous improvement initiatives by identifying process gaps, increasing operational efficiency, and promoting best practices within the Billing team.

Qualifications

1. Bachelor’s degree in: International Business, International Trade, Business Administration, Transportation or related field

2. Strong understanding of Billing and international logistics processes.

3. English skills

· Intermediate to advanced English proficiency (written and verbal).

· Ability to lead operational discussions, manage suppliers and customer escalations, and communicate effectively with global stakeholders in English.

· Strong business writing skills for operational reporting and customer communication.

· Ability to participate actively in meetings, conference calls, and operational reviews in English.

· Strong understanding of freight forwarding terminology and operational communication in English. 

Experience

1. 3 to 5 years of experience in Freight Forwarding Air/Ocean Operations.

2. Strong experience managing Billing end-to-end processes.

3. Experience supervising or mentoring operational staff or Executives.

4. Experience handling urgent shipments, and billing escalations.

5. Experience working in KPI-driven and fast-paced logistics environments.

6. Experience coordinating with overseas agents and transportation providers. 

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.