Quality Expert - QHSE

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

The role supports the NORTAM Sr. Quality Manager by ensuring a consistent cascade of quality objectives, targets, and performance measurements, using a targeted approach to continuous improvement across the organization. It also contributes to business growth by partnering with business development to interpret customer requirements and develop cost-effective, efficient solutions, while collaborating with operational teams to identify and mitigate risks, eliminate waste, standardize and streamline processes, and enhance overall operational efficiency. The position is responsible for ensuring regulatory compliance and strict adherence to customer, legal, and site/country and regional QHS&E management system requirements, maintaining full alignment with CEVA’s global and NORTAM frameworks. Additionally, the role develops and implements methods to measure and monitor compliance, business development initiatives, processes, and QHSE systems to ensure efficiency, reliability, and performance at the site, country, and regional levels, reporting deficiencies and driving corrective action plans as needed. It also coordinates with all stakeholders on customer complaints, claims management, and related CAPA activities, and performs internal audits to verify compliance with applicable standards and customer requirements.

WHAT ARE YOU GOING TO DO?

• Partner with Business Development, Operations & Products teams to provide technical guidance/oversight relating to ISO, legal & regulatory requirements, enabling & assisting with strategy development & execution (not limited to new business)
• Review “Requests for Information” (RFIs), “Requests for Proposals” (RFPs), “Scopes of Work” (SOW) & legal documentation for new customer, partner, or supplier opportunities; identify risk & action; accordingly, devise solutions and present to internal / external stakeholders as applicable
• Devise cost effective, efficient & sustainable solutions to ensure compliance with SOWs, SOPs, legal, regulatory & applicable QHSE management system requirements
• Coordinate Customer Complaints and Claims and associated CAPA. Ensures timely response to customers.
• Participate, lead efforts, or represent Quality during Business/Management reviews, Risks Analysis, Kaizen/Lean events, internal/external audits; Root Cause Corrective Actions (RCCAs); performance improvement projects, Suppliers Evaluation & Qualifications, Document Control, between others.
• Implement, manage & continually improve site/country & regional QHSE Management Systems; ensuring alignment with the Global & NORTAM Framework; resolve internal & external deficiencies/complaints
• Manage global reliability & quality tools; perform system validations (as applicable)
• Create, execute & maintain project plans, not limited to quality improvements & implementations, or start ups
• Implement, manage & continually improve site/country & regional QHSE Management Systems; ensuring alignment with the Global Framework; resolve internal & external deficiencies/complaints
• Support Global Quality & Healthcare Framework compliance, ISO 9001, ISO 13485, and GDP Certification.

WHAT ARE WE LOOKING FOR?

Skill and Experience:

• Bachelor’s Degree, Engineering (or equivalent discipline)
• Fluent in English, Spanish desirable
• Minimum 5 years’ experience in Quality Assurance / Compliance
• ISO 9001 Lead /Internal Auditor certification
• Experience implementing management Systems & application of international standards (i.e. ISO 9001/ISO 13485, GDP, etc)
• Proficient with MS Outlook, Word, Project, PowerPoint, & SharePoint; advanced proficiency with Excel
• Extensive experience (2+years) & application of improvement methodologies (i.e. 5Y, Kaizen, DMAIC, JIT, Poka-Yoke etc.)
• Proven change & project management experience relating to a wide range of complex, cross-functional projects
• Warehousing, distribution, contract logistics/manufacturing & Value Add Service (VAS) experience
• Soft Skill Qualifications:
• Proficient communicator with excellent presentation, written & verbal communication skills
• Confidently interact with internal / external senior management in a diverse business community
• Proactive, innovative, creative, strong influence, assumes ownership, responsibility & accountability
• Knowledge & application of change management principles
• Ability to manage complex projects, deadlines & stakeholders
• Strong Analytical & problem-solving skills
• Foster strong team working environments, minimize & manage conflict, cultivate a culture of mutual respect
• Promote transparent communications to drive quality improvement approaches / team performance
• Understand & anticipate business needs, manage expectations & meet business objectives standards
• Keeps industry and organization knowledge current, promoting innovation & improved service capabilities

Preferred:

• Master's Degree
• Business Intelligence (BI) / Analytical Software; Warehouse Management Systems (WMS)
• Lead or Internal Auditor certification(s): ISO 13485, 45001, 14001, AS9100/9120, TS19649
• International Air Transport Association (IATA) Dangerous Goods; Hazardous Material (HAZMAT)
• U.S. Food & Drug Administration (FDA); 21 CFR Part 11; Computer System Validation (CSV)
• Good Manufacturing Practices (GMP)
• Global Food Safety Initiative for Storage and Distribution Facilities (GFSI)

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.