Sales Support Administrator Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

CEVA A&O Mexico is seeking a dedicated Sales Support Administrator to join our Business Development Division based in Mexico-Alcaldia Benito Juarez. This role focuses on enhancing the effectiveness of our Business Development activities by delivering precise and competitive quotations, facilitating seamless coordination between intercompany teams, and ensuring smooth operational follow-up to support our commercial objectives.

Role Overview

As a Sales Support Administrator, you will play an integral role in enabling the sales team to convert opportunities effectively by providing detailed assistance in pricing and quotation processes. You will engage with multiple teams both locally and internationally, ensuring alignment and accuracy in rate structures and service offerings. This role offers the opportunity to deepen your expertise in international logistics, contributing directly to our business growth and client satisfaction.

Key Responsibilities

• Prepare and deliver accurate, timely, and competitive quotations to support the Business Development teams.
• Analyse and interpret freight rates and local charges, maintaining an up-to-date understanding of cost components across intercompany offices.
• Coordinate with origin and destination teams to verify pricing consistency and resolve discrepancies.
• Maintain and update data within CRM systems and logistics platforms such as One View or their equivalents, ensuring data quality and accessibility.
• Assist in streamlining quotation workflows, aiming to reduce turnaround times and enhance process efficiency.
• Support sales teams by responding promptly to pricing enquiries and following up on pending requests.
• Engage in basic currency conversion and cost analysis to support margin assessments and decision-making.
• Contribute to cross-functional projects that advance customer service excellence and operational effectiveness.

Required Experience and Skills

• A minimum of 2 to 3 years' experience in international logistics with a focus on air and ocean freight.
• Proven experience in diverse operational areas including customer service, sales support, and pricing/quoting.
• Intermediate to advanced proficiency with Microsoft Excel, including data handling and the use of pivot tables for basic analysis.
• Sound understanding of freight rate structures, quotation processes, and the interpretation of rate sheets.
• Hands-on experience with CRM systems or logistics platforms that manage and streamline sales and operational data.
• Strong grasp of currency conversion basics and cost analytical techniques.
• Proficiency in English at an advanced level is mandatory, facilitating communication within global teams.

Key Competencies and Soft Skills

• Excellent attention to detail to ensure accuracy in quotations and data management.
• Strong analytical and problem-solving capabilities to navigate complex pricing scenarios.
• Effective multitasking skills to manage several requests and priorities efficiently.
• A customer-oriented mindset focused on internal stakeholder satisfaction and service delivery.
• Clear and professional communication skills to liaise across diverse teams and external partners.
• Demonstrated accountability and ownership of tasks, consistently meeting deadlines and commitments.
• Collaborative team player with the ability to work proactively and contribute constructively within a fast-paced environment.
• Adaptability and resilience to handle change and evolving business requirements.
• Organised and results-driven approach to achieve objectives and support continuous improvement initiatives.

Why Join CEVA A&O Mexico?

Joining CEVA means becoming part of a global logistics leader committed to innovation, operational excellence, and fostering talent. We believe in creating an inclusive workplace where diversity is celebrated and every team member is empowered to excel. This role provides a platform to develop your career in a challenging and supportive environment with opportunities for professional growth and learning.

If you are driven by detail, passionate about logistics, and keen to support a dynamic sales environment, we encourage you to apply and be part of our journey.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.