Customs Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We have an exciting opportunity for an experienced Customs Operations Manager to join our operation in Cork, Republic of Ireland. This is a senior leadership role where you will take full ownership of the customs function, driving operational excellence, compliance, customer satisfaction, and commercial performance.

You will play a pivotal role in leading the department, strengthening customer relationships, managing P&L performance, and supporting the development and growth of our business across the Republic of Ireland.

WHAT ARE YOU GOING TO DO?

As Customs Operations Manager, you will:

• Lead and develop the Customs Department, setting clear strategy, objectives and performance standards aligned to business goals.
• Take full responsibility for departmental P&L performance, managing costs, productivity, margins, and identifying revenue growth opportunities.
• Drive continuous improvement across customs processes, procedures, compliance, and operational efficiency.
• Ensure the accurate and timely submission of customs declarations, maintaining full compliance with Irish Revenue and EU customs legislation.
• Monitor team performance against agreed KPIs and SLAs, implementing corrective actions and development plans where required.
• Strengthen and improve customer relationships, acting as a key escalation point and trusted advisor on customs matters.
• Work collaboratively with commercial teams to identify, develop and grow business opportunities within the Republic of Ireland, supporting customer retention and new business acquisition.
• Manage third-party carriers, brokers, and suppliers, ensuring performance standards are met and service excellence delivered.
• Safeguard the business and customers by ensuring adherence to ISO standards, compliance frameworks, and regulatory requirements.
• Promote a culture of accountability, engagement, and continuous professional development within the team.

WHAT ARE WE LOOKING FOR?

• Proven experience managing a customs operations team, ideally within freight forwarding, logistics, or supply chain.
• Strong working knowledge of Irish Revenue and EU customs legislation, compliance requirements, and declaration systems.
• Demonstrable experience with P&L management, budgeting, and cost control.Experience developing customer relationships and contributing to commercial growth within the Republic of Ireland market.
• A strong leader with the ability to motivate, coach and develop high-performing teams.Experience managing carriers, brokers, and third-party suppliers.
• Excellent communication and stakeholder management skills, with the ability to build strong internal and external relationships.
• A proactive, solutions-focused mindset with a passion for improving processes, driving efficiencies, and delivering results.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.