CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Job Purpose

The Quality & Performance Lead is responsible for ensuring the quality, reliability, and continuous improvement of logistics application flows, including Track & Trace and EDI integrations. The role acts as a central coordination point across technical, functional, and business teams to ensure efficient and seamless operations.

By structuring backlog governance, eliminating recurring issues at root cause level, and improving end-to-end workflows, the role directly contributes to operational excellence and customer satisfaction.

Key Accountabilities

Backlog Management & Performance Delivery

• Manage, prioritize, and track the backlog of incidents, requests, and enhancements related to logistics applications.
• Ensure all tickets are processed within agreed timelines and aligned with business priorities.
• Coordinate activities across technical teams, functional teams, and business stakeholders.
• Provide visibility on backlog status, risks, and overall performance
• Continuously improve backlog governance, workflows, and ticket quality.

Quality Management & Root Cause Elimination

• Act as escalation point for complex issues impacting Track & Trace and EDI flows.
• Identify recurring problems and drive permanent resolution at root cause level.
• Ensure proper documentation and capitalization of knowledge (issues, fixes, patterns).
• Implement preventive actions to improve system stability and operational reliability.
• Drive quality improvement initiatives across logistics applications.

Logistics Flow Expertise (Track & Trace & EDI)

• Ensure reliability and performance of Track & Trace solutions and customer visibility tools.
• Oversee EDI flows with clients, ensuring data availability, accuracy, and consistency.
• Maintain strong understanding of logistics workflows (technical and functional).
• Collaborate with business teams to align systems with operational processes.
• Ensure consistency between technical flows and business KPIs.

Application Ecosystem Ownership (CargoWise & related systems)

• Oversee the CargoWise (CW) ecosystem and related platforms (TOM, MOIRA, etc.).
• Ensure end-to-end integration and data flow consistency across systems.
• Monitor performance and identify optimization opportunities.
• Act as subject matter expert on system interactions and dependencies.
• Contribute to application evolution and continuous improvement initiatives.

Stakeholder Coordination & Single Point of Contact

• Act as the main point of contact for CBS and Business Analysts.
• Facilitate communication between technical, functional, and business teams.
• Ensure smooth coordination to accelerate delivery and resolution cycles.
• Translate business needs into actionable improvements.
• Participate in governance forums and operational review meetings.

Team Coordination & Operating Model (Genesis)

• Coordinate operational teams (CESA) and ensure delivery quality and efficiency.
• Assign and monitor activities aligned with priorities and SLAs.
• Provide guidance on complex functional and technical topics.
• Define and implement the Genesis operating model for quality and performance.
• Drive continuous improvement and team performance excellence.

Knowledge, Experience & Skills

Education & Qualifications

• Bachelor’s degree or equivalent in Information Systems, Logistics, or IT.
• ITIL knowledge

Experience

• 8 years of experience in application management, quality, or IT operations.
• Strong experience in logistics or supply chain environments.
• Proven experience in backlog management and multi-team coordination.
• Experience working with offshore teams (e.g., CESA).
• Experience with EDI integrations and customer-facing systems.

Specialist Knowledge & Skills

• Strong knowledge of Track & Trace systems and customer visibility platforms.
• Understanding of EDI flows and client integration mechanisms.
• Deep knowledge of logistics workflows (technical and functional).
• Experience with CargoWise (CW) and ecosystem (TOM, MOIRA, etc.).
• Strong understanding of business processes in logistics and supply chain.
• Backlog management and prioritization expertise.
• Quality management and continuous improvement mindset.

Interpersonal & Communication Skills

• Strong stakeholder coordination skills across technical and business teams.
• Ability to act as a central point of contact in complex environments.
• Proactive mindset with a focus on quality and root cause elimination.
• Clear and structured communication skills.
• Ability to manage priorities in a fast-paced environment.
• Leadership and team coordination capabilities.
• Fluent English

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.