Logistics Handling Operations Administrator US

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Job Summary

Responsible for end-to-end AOG operations with aim of finding and delivering the fastest and most efficient shipping plans in accordance with customer requirements. Propose alternative, innovative solutions regarding airlines, route, transit time and pricing, including exceptional services, counter to counter, hand carries, charters, etc. Mediate between customers, their suppliers, and cross-functional internal teams to ensure the timely and successful delivery of our proposed solutions.

Essential Duties and responsibilities include, but not limited to:

• Create and complete operational files for each shipment on the dedicated software system to include billing, ship freight, prepare documentation, assess charges, and collect fees for shipments.
• Examine shipping, documents, invoices, shipping manifests, bills of lading for conformity to tariff and regulatory compliance.
• Organize oneself to manage the volume of activity
• Report all serious difficulties and potential service failures to AOG operations Supervisor, or other escalation point
• Identify opportunities to add value to the services provided, as well as continuous improvement
• Build and maintain strong, long-lasting relationships with local offices, networks, and vendors
• Ensure complete and proper handling of our expedited solutions from pick up to destination, according to objectives and transit times
• Responsible for timely communications, conflict resolution, and compliance.
• Ensure information flows between all parties, all received communications are acknowledged and updated periodically according to customer requirements
• Plan and direct flow of air traffic moving to and from overseas destinations including dangerous goods, oversized cargo, customs clearance, etc. as necessary.
• Negotiates with domestic suppliers as intermediary for foreign customers to resolve problems and arrive at mutual agreements

Requirements

• Flexibility for various 24/7 shifts and on call hours.
• Proven account management or other customer support experience
• Experience in Aerospace and Logistics
• Demonstrate ability to communicate, present, and influence credibly and effectively at all levels of the organization
•  Proven ability to manage multiple projects at a time while paying strict attention to details
• Excellent listening, negotiation, and decision-making skills
• Excellent verbal and written communications skills

Manage stressful situations and deadline pressures well

Communication links

Internal

• AOG Operations Supervisor, AOG Manager
• Aerospace Control Towers, Corporate Operations, Accounting and QHSE
• Other Branches, operations, and management

External

• Customers and their suppliers
• International network
• Carriers and subcontractors

Measure Performance

• On time delivery (net performance)
• Contractual KPI at or above the monthly objectives

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.