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570015

PT

Global Logistics Operations Senior Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

At Ceva Lead Logistics, we are providing Customers with outstanding Visibility and Control across their entire Supply Chain. Our operations experts located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.

 

Based in one of the CEVA Lead Logistics Control Towers, the CLL Global Operations Manager will coordinate regional operational teams dedicated to one of CLL’s 4PL Customers.

 

This role ensures operational services are executed in an effective, efficient and standardized manner across all regions and locations, while ensuring agreed Service Levels and processes are adhered to by all involved operational teams. 

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1

Customer Operations Management:

  • Coordination of the CLL Control Tower Operations teams across regions and operating locations to ensure compliance with established work standards (SOPs and Work Instructions), with the aim to achieve delivery of high-quality Lead Logistics services to CLL Customers
  • Responsible for the fulfilment of agreed internal and Customer quality metrics and KPIs (for example OTIF); in case of non-performance, support investigation process and align corrective actions with other involved CLL functions, such as Contract Management, BPE (Business Process Excellence) etc.
  • Guide the operational teams on issue resolution and act as escalation point for unresolved global operational problems with the Customer

 

2

Team and People Management:

  • Functional management of regional operational teams, ensuring adherence of all team members to CEVA’s values and policies through their respective CLL Control Tower Regional Operations Managers
  • Actively manage operational performance and efficiency through monitoring of internal team KPIs, tracking team productivity and labour performance
  • Manage knowledge exchange between resources and ensure that all staff is trained on latest applicable CEVA and Customer processes and policies, in line with quality guidelines where applicable
  • Responsible for performance evaluation and professional development of direct reports, including training / development plans and succession planning
  • Identify resource needs and support Control Tower Manager and HR teams in recruiting and onboarding process for new hires

 

3

Customer and Contract Management:

  • Establish relationship with Customer global team and act as the designated point of contact for operational topics on a global scale
  • Support CLL Contract Manager on P&L analysis to ensure Customer profitability vs. operational cost
  • Establish and manage solid relationships with operational management counterparts on Customer side, managing and supporting regular exchanges with the customer (MBR, QBR)
  • Manage regular exchanges with CLL Contract Management to discuss operational problem areas and propose improvement initiatives applicable globally
  • Implement defined changes to business scope, processes or policies, in alignment with Contract Management, regional BPE (Business Process Excellence) as well as Quality and Continuous Improvement teams

 

4

Operational Excellence and Governance:

  • Ensure that all applicable documentation (SOP, Guidelines, Work Instructions etc.) are kept up to date with regards to changes in customer scope and / or requirements. Ensure that customer process changes are cascaded down to affected operational teams and implemented in a standardized manner.
  • Ensure adherence to global policies (company and quality policies) as well as customer policies, by all Control Towers without any local deviation from agreed processes

 

5

Other duties:

  • Support cross-Customer improvement projects in collaboration with Control Tower Management, Contract Managers and / or Business Process Excellence teams
  • Regularly exchange with Control Tower Management and other Operations Managers to establish knowledge sharing and re-use of best practices across various Customer accounts e.g. through case studies
  • Manage other projects assigned by Contract Manager and in alignment with Regional Head of Operations

 

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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