Customer Excellence Professional Guangzhou

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us? 

YOUR ROLE

Customer Onboarding (Credit Check, OneID, POAs, SOPs, etc.)

Customer Specific tasks ahead of/after shipping / booking (PO management, etc.)

Receive Booking, Quote- or Service Requests

Routing Order to origins, follow up, updates

Shipment Status Requests, Track & Trace

Complaints, Queries,

Claims (entry point, guide)

Exception Management

WHAT ARE YOU GOING TO DO?

• Receive Supplier bookings and confirm with overseas / account owners
• Place booking with carriers and release SO# to client accordingly to booking
• Coordinate for container pick up / stuffing / gate in / confirm loading
• OFS /CWO data input/ settlement preparation / related filings / pre-alert and document filing
• AR collection or work with account owner for AR collection, payment to carriers / co- loaders
• Daily problem solving and reports maintainers.
• Assist Team leader to monitor team performance

WHAT ARE WE LOOKING FOR?

• Bachelor degree.
• 2-3 years experience in freight forwarding industry
• Computer literate(Can use Office soft like Excel/Word/Outlook/PowerPoint)
• Good interpersonal skills, able to communicate well with both internal and external parties
• Mandarin and English language proficiency

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension and medical insurance along with other cash and holiday gifts. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.