Customer Service Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Key Accountabilities

1. Secure team performance is valid vs customer expectation
2. Customs and WMS system maintenance.
3. Monthly billing & cost in Pegusas are accurate.
4. Increase operation efficiency under certain tool or renovation method.
5. Reply and solve customer's inquiries. Suitable solution for customer complaint
6. Vendor performance measurement and cost control proposal
7. Delivery satisfaction service to customer.
8. Coordinate the job of other customer services.
9. To work under stress to meet tight deadlines / demands from client in peak season.
10. Manage the supplier and solve the compliant from client
11. Qualified to fulfill 100% order from client
12. Manage the CS team
13. Modify professional report and KPI report

Job Requirement:

1. College degree or above
2. Skilled in MS office
3. Good communicational skill and English
4. 8 years experiences in 3PL
5. Hard working and cooperative
6. Skilled at Warehouse Management System (WMS)
7. Good coordination and manage skill

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.