Credit Management Professional

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range:  $69,907.00

YOUR ROLE:

The Order to Cash (O2C) Professional supports the end-to-end accounts receivable and customer account lifecycle, ensuring accurate order processing, payment handling, and customer account administration. This role works closely with internal finance teams, third-party collection agencies, and customers to support efficient cash application, account setup, reporting, and process improvement initiatives. The position also plays a key role in maintaining documentation, managing system access, and supporting integration initiatives.

WHAT ARE YOU GOING TO DO?

Third-Party Collections Management

• Validate account placement requests received from the GBS Credit & Collections team.
• Coordinate account placement with third-party collection agencies.
• Maintain agency relationships and ensure proper account tracking.
• Obtain and maintain paid account documentation.
• Monitor agency activity and reporting to ensure compliance with company procedures.
• Maintain a systematic and organized process for third-party collections.

Customer Account Administration

• Manage W-9 documentation, new account forms, and ACH setup requests.
• Support the new customer account setup process through CMD/Onboarding for CEVA A&O entities.
• Maintain customer records and documentation in accordance with internal policies.
• Manage DocuSign permissions and related access requests.

Payment Processing & Cash Handling

• Coordinate distribution of physical checks and ensure proper coding to the correct business unit.
• Prepare and process overnight bank deposits.
• Monitor and resolve unprocessed payment batch failures and create system tickets as required.
• Manage customer correspondence received through lockbox and distribute internally as needed.

Accounts Receivable Support

• Validate Errors & Omissions documentation and submit forms to the Record-to-Report (R2R) team.
• Maintain and update bankruptcy tracking reports and proof of claim documentation.
• Manage and monitor Cash on Delivery (COD) accounts, including cleanup, placement, and process improvements.

Systems & Documentation Management

• Submit and track system access tickets as needed.
• Support audit requests and documentation gathering when required.
• Maintain and organize departmental SharePoint resources, including O2C folders and documentation.
• Perform periodic clean-up and maintenance of shared files and records.

Process Improvement & Integration

• Identify opportunities to improve efficiency within O2C processes.
• Assist with cleanup and process standardization initiatives across AR and collections workflows.
• Support operational readiness and process alignment as part of the CEVA A&O integration planned for 2026.
• Contribute to evolving responsibilities as business integration and system improvements occur.

WHAT ARE WE LOOKING FOR?

Education:

• High School Diploma

Experience:

• Minimum 5 years of experience in a professional office environment.
• 3–5 years of experience in Accounts Receivable, Accounts Payable, or Order to Cash operations.

Skills:

• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills.
• Strong attention to detail and organizational ability.
• Ability to manage multiple tasks in a structured and process-driven environment.
• Experience working with cross-functional teams and external partners.
• Project-oriented mindset with a focus on process improvement.

Key Competencies

• Results-driven and task-focused
• Strong organizational and documentation skills
• Process improvement mindset
• Effective communication and collaboration
• Ability to work independently and manage priorities

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

 ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging an

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.