Sales Support Administrator Indonesia

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Join PT CEVA Air Ocean Indonesia as a Sales Support Administrator Indonesia within our dynamic Business Development division, based at the Blugreen Integrated Boutique Office in Jakarta. This crucial role supports our Logistics - Air and Ocean operations, working closely within the Customer Sales Support department to facilitate seamless service delivery and customer satisfaction.

As a Sales Support Administrator, you will be the vital link between our customers, sales teams, and operational units. You will respond promptly to quotation requests, advising customers on transportation options by providing detailed insights into operations, contingencies, insurance, customs regulations, and routing. Your expertise will ensure quotations are accurate, valid for appropriate periods, and accompanied by our standard terms and conditions.

Key responsibilities include:

• Ensuring timely and thorough follow-up on quotations with customers to maximise conversion rates and foster strong business relationships.
• Managing rate requests from our extensive network to maintain competitive and compliant pricing structures.
• Bridging communication between sales and operations teams by providing constructive feedback aimed at continuous improvement of our services, ensuring that customer expectations are consistently met or exceeded.
• Assisting the Business Development and Key Account Management teams in developing accounts by providing detailed and reliable sales support, enabling targeted client engagement and growth strategies.

In this role, you will employ strong organisational and communication skills to coordinate multiple tasks effectively, ensuring the smooth delivery of sales support services. Your attention to detail and proactive approach will be essential in a fast-paced logistics environment.

We offer an inclusive workplace where diversity is valued, and professional development is encouraged. You will have opportunities to expand your skills in logistics and customer relationship management, contributing to your career growth in the global supply chain sector.

The ideal candidate will have experience or knowledge in logistics, excellent customer service abilities, and the capacity to work collaboratively across various teams. Fluency in English and familiarity with the local business environment in Indonesia will support your success in this role.

Become part of PT CEVA Air Ocean Indonesia and contribute to delivering world-class logistics solutions while growing your career in an engaging and supportive environment.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili