Logistics Operations Supervisor Johannesburg

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

LOGISTICS OPERATIONS SUPERVISOR - SOUTH AFRICA

YOUR ROLE

Do you have a passion for leading operational teams and ensuring seamless airfreight execution? Are you looking to make a meaningful impact in a dynamic, fast-paced logistics environment? CEVA Logistics is seeking an experienced Airfreight Operations Supervisor to oversee daily airfreight operations in South Africa. This role is ideal for a proactive logistics professional who thrives in leadership, ensures operational excellence, and delivers strong service, financial, and operational performance across import and export activities.

WHAT ARE YOU GOING TO DO?

Team Leadership & Supervision:

• Supervise and support the daily activities of airfreight operations staff (CSV, OPS, and warehouse interfaces)
• Assign workloads, monitor performance, and ensure operational tasks are completed accurately and on time
• Provide coaching, guidance, and training to staff, ensuring adherence to operational procedures and SOPs

Operational Oversight:

• Manage import and export shipment flows, including pre-alerts, customs clearance, degroup releases, and deliveries
• Ensure timely processing of HAWBs, booking confirmations, and milestone updates in tracking systems
• Monitor exceptions, delays, and disruptions and implement corrective actions
• Liaise with airlines, GHAs, clearing agents, and transport providers to ensure seamless operations

Customer Service & Account Support:

• Ensure client requirements are met in line with customer SOPs
• Handle escalations, complaints, and service recovery to maintain high levels of customer satisfaction
• Support key accounts and coordinate with Account Management for service reviews and performance discussions

Financial & Process Control:

• Ensure accurate billing, accruals, and cost capture for shipments
• Monitor and minimise write-offs, credits, and financial discrepancies
• Support process improvements and system optimisation initiatives

Reporting & Performance Monitoring:

• Track operational KPIs including on-time delivery, customs clearance, and SLA adherence
• Prepare and present operational reports to management
• Identify trends, risks, and opportunities for continuous improvement

 WHAT ARE WE LOOKING FOR?

Education and Experience:

• • 3–5 years’ experience in airfreight operations, preferably in a supervisory capacity
  • Qualification in Logistics, Supply Chain, or a related field is preferred
  • Knowledge of airfreight management systems is advantageous
  • Dangerous Goods awareness/certification is a advantageous
    
    

Skills:

• Strong knowledge of airfreight import and export operations
• Leadership, coaching, and team management capability
• Strong analytical and problem-solving skills
• Effective communication and stakeholder management skills
• Knowledge of customs procedures, airline regulations, and shipping documentation

Characteristics:

• Self-motivated with a proactive mindset
• Strong ownership and accountability
• Ability to work under pressure and manage multiple priorities
• Collaborative and team-oriented
• Adaptable in a dynamic and fast-paced environment

WHAT DO WE HAVE TO OFFER?

At CEVA Logistics, we believe in recognizing and rewarding our employees. We offer a competitive benefits package, opportunities for career growth, and a supportive work environment where you can make a real impact.

We work as a team to achieve our goals, and we encourage our employees to grow and develop within the company.

ABOUT TOMORROW

At CEVA Logistics, your career growth is our priority. This role is an excellent opportunity to build a rewarding career in pricing and quoting within a global logistics company. Whether you want to deepen your expertise in commercial strategy or explore other areas within our organization, we provide the resources and opportunities to help you succeed. Join CEVA and be part of our exciting journey!

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili