Customer Service Administrator Uganda

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

We are looking for an experienced Customer Service Administrator – Exports who will be responsible for end-to-end coordination of export shipments while delivering high-quality customer service. The role requires efficient cargo handling, compliance with export procedures, and effective communication with clients and stakeholders to achieve timely, secure, and accurate shipment execution.

WHAT ARE YOU GOING TO DO?

• Oversee and coordinate the receiving of export cargo ensuring documentation and cargo compliance with Export SOPs.
• Execute daily export planning, including shipment allocations aligned to the “same day load and dispatch” objective.
• Coordinate usage and availability of electronic seals, security locks, and cables to ensure cargo safety and compliance.
• Act as the primary contact for export customers, responding promptly to inquiries related to shipments, documentation, and timelines.
• Provide accurate shipment updates, including tracking, delays, and delivery confirmations.
• Handle customer complaints and queries professionally and resolve issues within agreed timelines.
• Liaise with key stakeholders, carriers, customs agents, terminals, transporters  and overseas offices to ensure timely handling of cargo.
• Ensure files are opened accurately, accurate updates with the required documentation in the Transport Management Systems within the required timelines from receipt of shipping documents or pre-alerts with 100% data quality.
• Track cargo from dispatch to final destination, ensuring timely delivery.
• Ensure completeness and accuracy of shipment documentation.
• Ensure that all file related documents are kept and maintained in the file at all times.
• Ensure any loss/ damage is communicated to the client under the guidance of the Legal Team immediately after incident is reported as per the laid down procedures.
• Prepare and submit timely status reports as required.
• Receive / Prepare invoices and dispatche them to clients or internal teams with supporting documents in a timely manner.
• Identify causes of delays and propose process improvements to enhance service delivery.
• Ensure adherence to CEVA Logistics policies, export SOPs, and regulatory requirements.
• Attend to client and transporter queries and complaints and provide immediate solutions.

WHAT ARE WE LOOKING FOR?

• Degree in Logistics, Supply chain Management Procurement, Business Administration or any other related course.
• A minimum of Two (2) years working experience, in a reputable Clearing & Forwarding or Logistics Company.
• Excellent presentation skills is important for collaborations with key clientele and other key stakeholders.
• Demonstrated negotiation skills and ability to retain and get repeat business with key accounts.
• A customer focused mind set aligned for profitable business.
• Must be able to keep deadlines all the time with minimal supervision.
• Self –confident, good judgment skills, initiative, high achievement drive and commitment.
• High integrity, self-driven and able to set own work schedule with rigorous deadlines.
• Must have effective communication skills, both written and oral. Excellent English speaking and writing skills. 
• Demonstrable aptitude for teamwork.
• High level of interpersonal skills.
• Resilient and able to perform in demanding operational environments.
• Strong understanding of export documentation and international shipping processes.
• Ensure adherence to local customs law, CEVA standards, CEVA Business Rules, CEVA Code of Conduct, Company SOPs and internal controls.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamili