At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?  

YOUR ROLE

Coordinate Express Import & Export operations, ensure customer satisfaction, monitor customs clearance activities, ensure compliance with service commitments, and act as the interface between customers, the CEVA network, customs authorities, and operational teams.

WHAT ARE YOU GOING TO DO?

1. Administrative Management and Customer Data

• Manage customer accounts in operational systems and dedicated software.
• Ensure the documentary compliance of customer files.
• Ensure the accurate and timely transmission of information to operational teams.
• Ensure compliance with contractual commitments and agreed service levels.

2. Express Import & Export Operations Coordination

• Monitor daily Express Import and Export shipments from collection through to final delivery to the customer.
• Perform manifest breakdown and verification.
• Maintain effective communication with the CEVA network, particularly with CEVA Roissy.
• Follow up on the regularization of provisional customs documents to obtain Customs Release Notes (BAE) within the required deadlines.

3. Customer Relationship Management

• Serve as the primary point of contact for customers regarding all Express operations.
• Proactively communicate shipment status and progress updates.
• Manage and monitor customer complaints through to full resolution.
• Contribute to customer retention and the development of existing customer accounts.

4. Billing

• Verify the completeness of files before submission for invoicing.
• Ensure the accuracy of billed services and monitor invoicing timelines.

5. Reporting and Performance Management

• Prepare and update operational dashboards.
• Monitor departmental performance indicators (KPIs).
• Identify opportunities for improvement in operational processes and propose corrective and preventive actions.

WHAT ARE WE LOOKING FOR?

EDUCATION ET EXPERIENCE

Minimum of a two-year degree (Bac +2), Logistics & Transport

SPECIALIST KNOWLEDGE & SKILLS

Essential

Strong knowledge of international Import/Export transportation operations.

Thorough understanding of Express logistics flows and procedures.

Proficiency in Microsoft Excel and Outlook.

Strong organizational skills and customer service orientation.

Good understanding of billing and invoicing processes.

Professional proficiency in English

Desirable

Excellent proficiency in office and IT tools.

Thorough knowledge of customs clearance procedures, as well as customs regulations and customs techniques.

OTHER INFORMATION

The Express Coordinator must possess strong organizational skills and a high level of accuracy, as these are the key qualities required for this position. The incumbent must also demonstrate discretion, integrity, and excellent interpersonal skills. Proficiency in computer applications and IT tools is also essential for performing this role effectively.

WHAT DO WE HAVE TO OFFER?

 With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.