Operational Key Account Manager

CEVA Logistics are seeking a Operations Key Account Manager (OKAM), to be responsible for managing key customer relationships within our Aerospace sector, overseeing the operational delivery of services across Air and Ocean freight. Reporting directly to the Business Unit Director, this role ensures service excellence, drives continuous improvement, and supports account growth by working closely with operational, commercial and customer teams across the network.

As an OKAM, you will take ownership of operational performance for assigned Aerospace accounts, ensuring all services are delivered in line with agreed KPIs and contractual requirements. You will act as the primary escalation point for customer and supplier queries, ensuring issues are resolved efficiently and service levels are maintained. You will also oversee data quality and reporting accuracy, ensuring performance insights are reliable and actionable.

You will support commercial activities by contributing to RFQs, working closely with Account Managers, Tender Management and Pricing teams to capture customer requirements, support new traffic opportunities and maintain accurate rate cards. You will partner with operational teams across the network to ensure customer SOPs are clearly understood and consistently applied, maintaining high service standards across all locations. You will also coordinate customer service delivery, ensuring alignment across all departments involved in the account.

A key part of the role involves supporting customer business reviews, including monthly, quarterly and annual meetings, where you will present operational performance, identify improvement opportunities and contribute to future strategy. Drive continuous improvement by identifying optimisation opportunities across routing, processes and suppliers, and leading internal workshops to enhance service capability in line with customer and market requirements.

To be successful in this role, you will have strong experience in freight forwarding or logistics operations, with exposure to air and ocean freight and a good understanding of customer account management. You will have a proven ability to manage operational performance, work with KPIs, and drive service improvements within a customer‑focused environment. Experience working with aerospace customers or within regulated industries would be highly advantageous.

Strong stakeholder‑management skills are essential, as you will be working with customers, internal teams, suppliers and senior leadership. You will be confident handling escalations, influencing outcomes and building long‑term relationships. You will be commercially aware, able to support pricing activities, identify growth opportunities and contribute to continuous improvement initiatives. A proactive, analytical and solution focused mindset is key, alongside strong communication skills and the ability to manage multiple priorities in a fast‑paced environment.