Global IT Business Analysis Expert

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

IT Business Analyst

Job Purpose

The IT Business Analyst is responsible for the structured implementation of new and existing IT solutions, ensuring alignment with business requirements across CEVA operations and customer environments.

The role focuses on delivering specialized IT solutions related to Warehouse Management Systems (WMS), Carrier Management Integration Systems (CIMS), and other operational platforms. It requires close collaboration with Solution Design, Operations, and clients to analyse business needs, define system functionalities, and ensure successful implementation.

The IT Business Analyst plays a key role in translating business requirements into technical specifications, supporting testing phases, and driving user adoption through training and post-implementation support.

Key Responsibilities

Analyse and document business requirements, including mapping “as-is” and “to-be” processes, and validate them with IT and business stakeholders.
Facilitate or lead workshops to gather requirements, perform gap analysis, and ensure completeness of functional scope.
Produce high-quality project documentation aligned with project management standards and methodologies.
Prepare test strategies, execute system testing, and support User Acceptance Testing (UAT).
Support implementation activities and provide post-go-live assistance to ensure successful delivery.
Maintain strong relationships with customers, business teams, and IT stakeholders to ensure effective collaboration.
Provide consultancy on logistics processes and IT systems to internal and external stakeholders.
Deliver training to key users and prepare management presentations when required.

Organizational Context

Reports to: IT Project Portfolio Director / IT Delivery Head
Direct reports: None
Indirect collaboration: May coordinate with project resources (0–12+) in a matrix environment

Key Working Relationships

External

Customer IT teams
Customer vendor and technology partners

Internal

Global IT teams (Centers of Excellence, Enterprise Architecture, Service Management)
Business Process Engineers, key users and super users
Solution Design and Operations teams
IT Business Analysts and project delivery teams (Project Managers, Test Managers)

Nature of interactions

Collaborate closely with stakeholders to align IT solutions with business needs
Ensure continuous communication on project progress, risks, and outcomes
Support effective coordination between technical and operational teams

Resource Management

No direct management responsibility
Accountable for delivering assigned tasks within project timelines and scope

Knowledge, Experience & Skills

Education & Qualifications

Bachelor’s degree in IT, Logistics, or related field
Fluent in English

Desirable:

Certifications in Business Analysis (CBAP, PMI-PBA)
Project Management certifications (Agile or Waterfall)
Additional technical or engineering qualifications

Experience

Minimum 5 years of experience in an international logistics environment
Proven experience in IT business analysis within project delivery
Experience working with WMS solutions
Strong understanding of project management methodologies
Experience in requirements gathering workshops and gap analysis

Desirable:

Experience with TMS, CIMS, and Blue Yonder WMS
Exposure to solution design and architecture
Experience working in Agile environments (Scrum, Kanban)

Technical & Functional Skills

Strong understanding of warehouse processes and systems interdependencies
Ability to translate business needs into functional and technical specifications
Experience in process mapping and documentation
Expertise in system testing and UAT support
Knowledge of software configuration and IT systems
Strong analytical and problem-solving capabilities

Interpersonal Skills

Strong communication skills with both technical and non-technical stakeholders
Team-oriented with strong collaboration mindset
Ability to work under pressure and manage deadlines
Strong organizational and time management skills
Willingness to travel internationally

Additional Information

Ability to quickly adapt to new technologies and systems
High level of professionalism and quality standards in project delivery
Global role requiring travel and flexibility, including occasional out-of-hours work during go-lives
Active contribution to continuous improvement of business analysis and project delivery practices

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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