Manila, PH

Customer Service Air and Ocean _ Aerospace AOG Desk

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Manage AOG situations, acts swiftly to coordinate urgent logistical requirements whether it is import, export or cross trade / drop shipment from pick up to delivery.

Ensure shipment continuity, oversee the flow of shipments across all times and locations without disruption.

Handle weekend or holiday bookings and rate inquiry, provide reliable coverage during non-standard hours to meet customer needs.

Support key accounts, deliver consistent, high-quality service to established clients with complex requirements.

Coordinate with internal team, closely work with operations and overseas agents.

Data entry in Daily Monitoring Report (DMR), CVIEW and CQUOTE Platform.

Monitor and report AOG cases, track incidents, document resolutions, and provide insights for process improvement to immediate supervisor.

Maintain compliance and safety standards, ensure all actions align with company business rules and policies.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.