Global IT Service Operations and Support Expert

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Core responsibilities:

• Design and implementation: Plan, implement, and upgrade Active Directory (AD) infrastructure, including forests, domains, trusts, and replication strategies.
• Day-to-day administration: Manage user accounts, groups, and permissions; configure and administer Group Policy Objects (GPOs).
• Security management: Implement security policies, harden AD against vulnerabilities, manage permissions, and ensure compliance with security standards and regulations.
• Troubleshooting and support: Act as a point of escalation for technical issues related to AD services, providing third-line support for problems like login and access issues.
• Automation: Develop scripts, particularly using PowerShell, to automate routine administrative tasks, reporting, and policy enforcement.
• Integration: Integrate AD with other systems and applications, including cloud services like Azure AD (Entra ID) and identity management solutions, to support single sign-on (SSO) and federated identity.
• Disaster recovery: Plan and execute disaster recovery procedures for AD services, including regular backups and restores.
• Monitoring and maintenance: Monitor system performance, apply patches and upgrades to Domain Controllers, and perform regular health checks to ensure system reliability.  

• Support CEVA’s core infrastructure services – AD, DNS, DHCP, GPO, Entra ID in multiple tenants, SSO, MFA.

• Support to ensure a high availability and resilient AD environment
• Assist in Disaster Recovery tests and patching of the domain controllers on a monthly basis.
• Assist in creating and maintaining all technical documentation for all operational requirements.
• Coordinate efforts with technology staff from multi-environment application (application/system/functional) to resolve technical issues.
• Support infrastructure projects as directed by the Service Owner or Team Leader.
• Follow established policies and procedures and determine potential enhancements and improvements.
• Maintain strict compliance with the approved Change Management procedure.
• Provide support and coverage by participating in the 24hrs x 5days support rotation approved for the team.
• This includes coverage for gaps in the rotation due to holidays/vacation/ sickness etc.
• Provide as required any data when requested to ensure correct management reporting or to ensure compliance with our operational standards.
• Perform other duties as assigned by the line managers.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.