Manila, PH

Global IT Service Operations and Support Senior Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Perform tasks for the CoE’s and Cluster IT project/portfolio management-oriented work efforts and assignments, ensures that goals and objectives are met within time, scope and resource requirements. Understands the business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.

Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations related to Application Production Support. Participates and contributes to internal and external activities in relationship to production control, system and application controls, and systems monitoring

Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems

Ensure continuity of business processes supported by one or many applications and services

Supports single business/technical applications. (R&M run & maintain activities). Identifies faults and issues and recommends appropriate paths to resolution and fixing as appropriate

May be involved in the installation and tuning of modifications, as well as archiving data. Generally, this position has light programming skills in the appropriate language to develop necessary “work arounds”. Ensures that applications, services and interfaces are documented and kept current.

Understands compliance and regulatory rules, ensures compliance as directed by manager. Participate and contributes on external and internal system audits as necessary.

Ability to accommodate flexible work schedules to meet support levels for globally deployed applications

Able to complete daily activities with supervision related to prioritization and expected delivery

Able to complete daily activities with minimal supervision related to prioritization and expected delivery

Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance

Demonstrates comprehension of complex tools and systems

Ability to participate within the broader IT organization to address business requests

Participate in tuning, monitoring, and testing of applications

Ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience and performance.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.