Manila, PH

Global IT Service Operations and Support Specialist

Operating under guidance from their manager/team lead, this role will be responsible for the delivery/support of information technology application and configuration of solutions as they relate to the business functions. Assist or participate in designing maintaining and supporting IT applications/infrastructure/ solutions in order to contribute to a first-class IT Management Service for our operations.
Provides maintenance, monitoring and capacity planning of designated systems identifying trends or problems.
Ensure that applications are maintained in a manner that supports delivery of services to multiple platforms, resilience and performance.

	Essential	Desirable
Education & Qualifications	University or higher education degree in IT or equivalent	Background in Best IT Practices, preferably ITIL Foundation Training on Supply Chain Management, or comparable experience in the Logistics industry
Experience	3+ years of overall experience working on IT-related departments 2+ year of working experience using English as the main communication language 1+ year of experience working on large companies involving several specialized IT subareas with defined processes 1+ year of experience providing support/maintenance of IT applications, either as main or secondary activity	Experience working for global/international based users/customers No more than 4 years of overall work experience Working experience on Production Support of applications, preferrable web.
Specialist Knowledge & Skills	Good analytical and problem-solving skills. Ability to focus on several tasks as part of the day-to-day activities	Technology/domain-driven Cultural Awareness Transportation or Supply Chain Management application knowledge Change management Service management
Interpersonal & Communication Skills	Ability to work on own initiative. Ability to prioritize tasks based on business need. Interest to collaborate as part of a team. Good oral and written communication skills Effective time management	Verifiable English communication skill certified by a Standard test (TOEFL, TOEIC, etc.) no older than 5 years
Specific Technical Skills	Good understanding of at least 2 of the following system development lifecycle phases: planning, requirements gathering, analysis, design, development, test, implementation, maintenance or support Background in relational database model and its principles, with focus on the analysis/diagnostic of Tables, Views, Stored Procedures, etc. Background of CSS, JavaScript and HTML, focused on Web applications analysis/diagnostic	College or work experience on the use of any system development lifecycle phases for Web based applications. Experience using Database administration applications (preferably MS SQL Server Management Studio) Knowledge of Object-Oriented languages, for example ASP.NET (C#) (preferred) or Java Experience using development IDEs (preferably MS Visual studio) Experience using software development Source Control applications (preferably MS Team Foundation Server)

May be required to provide on-call support & work on flexible schedule Monday to Friday with different shifts involved.
Example shifts:
a) Regular work shift – 8am to 5pm
b) Early shift – 5:30am to 2:30pm
c) Late Shift – 10am to 7pm