Manila, PH

Global IT Service Operations and Support Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Primary Purpose of the Role:

Responsible for overseeing and assisting with the configuration and maintenance of simple to large-scale network infrastructure. Responsibilities will also include assisting in the maintenance of existing network infrastructure in a continuous service improvement approach.

Network Engineer will provide remediation support to CEVA customers through the design, implementation, and integration of network infrastructure, assisting Project Managers with customer projects. Models and acts in accordance with our guiding principles and core values. First level escalation from help desk/NOC.

Responsibilities:

Monitor and maintain all the network devices (SD-WAN devices, routers, switches, wifi controllers, etc) and any other related equipment and services.

Perform audit on Network Devices to make sure that they have the standard configurations applied, firmware is to up-to-date, and evaluate if there are risks with the current setup (e.g End of Life Devices, SPOF Switches).

Create and maintain documentation for monitoring, processes, network diagrams and existing devices inventory.

Plan, schedule, and implement network upgrades (SD-WAN devices, routers, switches, wifi controllers, etc).

Prepare and configure network devices for New Site Implementations and Migrations.

Perform cleanups related to Site Decommissions.

Provide service/change management support (e.g. Configuration changes on Network Devices, Access points activations).

Work on incidents/problem tickets related to infrastructure, collaborate with other Infrastructure teams and Vendors if needed.

Identify mission critical production network related issue and troubleshoot end-user issues.

Create and maintain documentation for monitoring, processes, network diagrams and existing devices inventory.

Monitor and maintain all the network devices (SD-WAN devices, routers, switches, wifi controllers, etc) any other related equipment and services. Perform network devices upgrade activities.

Be available, willing to cover shifts as required, to rapidly troubleshoot any problems resulting from the changes and or faults.

Create WIFI Planner/Heatmap for offices and warehouses

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.