Global Platform Management Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

🔹 Key Responsibilities

• Serve as the first line of support for IT-related issues via phone, email, or ticketing system.

• Diagnose and resolve hardware, software, and network problems.

• Escalate complex issues to higher-level support teams when necessary.

• Maintain accurate records of incidents, requests, and resolutions in the service desk system.

• Assist with user account management (password resets, access requests, permissions).

• Provide guidance on IT policies, security practices, and system usage.

• Support onboarding of new employees with IT setup and training.

• Contribute to continuous improvement by identifying recurring issues and suggesting solutions.

🔹 Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

• 1–3 years of experience in IT support or service desk role.

• Strong knowledge of Windows/Mac OS, Microsoft Office 365, and common enterprise applications.

• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk).

• Excellent communication and problem-solving skills.

• Customer-oriented mindset with the ability to work under pressure.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.