Manila, PH

Logistics Handling Operations Operator Philippines

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Review all documents including pre-alert, e manifest, draft INV and handle other tasks as needed. The individual in this position must be capable of performing all the essential functions with or without a reasonable accommodation
Checks all required Import documents from counterparts (carrier, consignee, supplier, etc.) to ensure documents are complying with customs regulation and internal procedures
Checks responses from counterparts and finalizes validation of required documents
Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
Ensure outstanding service of import team by overseeing workflow and work prioritization and by communicating directly with customer service team
Resolve workflow and special processing issues by maximizing productivity and resource allocation and by analyzing problems and communicating ideas and solutions to other business units and managers.
Ensure regulatory compliance by administering company policies and procedures and by establishing audit procedures
Keep internal and external customers updated regarding the arrival of shipments, any delays of their cargo, and when their shipments are available for pick up and/or delivery.
Initiate and maintain customer master profiles to have correct information on hand to offer consistent service and solution.
Maintain close liaison with the accredited broker and other government agencies for various specialized Customs clearance requirements.
Communicating information and instructions to/from vendors.
Researching and resolving operational problems.
Train new hires on departmental processes and procedures.
Filing and safe keeping of Shipment file and other necessary documents for future reference
Comply with company requirements related to QHSE.
Ensures implementation of customer SOP – traffic analysis
Monitoring of KPI agreement based on contract or agreed SOP
Select/train/motivate/provide guidance and develop co-employees in the import department
Promotes accountability and solution driven.
Collaborate with the team and other dept. to ensure clear communication, alignment, and efficient execution accounts handled.
Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
Performs IT systems related tasks to provide up to date information on shipment

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.