Logistics Handling Operations Operator Philippines

To ensure the accuracy, timeliness, and compliance of client billing by verifying documentation, coordinating with internal teams, maintaining records, and addressing client inquiries in alignment with company policies and client-specific requirements.

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

• Ensure Approved Rate Card, QM, Debit Note, and Standard Operating Procedures (SOP) are in place.
• Adhere to Billing KPIs:
• Export: Billing within 3 days after departure
• Import: Billing within 4 days after arrival
• Responsible for invoicing all activities performed.
• Ensure accuracy of billed selling rates and posted accruals
• Monitor and report on low-yield accounts and negative gross margins (GM).
• Ensure completeness of documentation and invoices from operations.
• Monitor invoice dispatching to clients.
• Verify billing details against supporting documentation to ensure invoice accuracy.
• Review billing adjustments and issue credit notes when necessary.
• Maintain accurate and up-to-date billing records for audit and reference.
• Address client inquiries and resolve billing discrepancies promptly and professionally.
• Comply with internal billing policies and client-specific requirements.
• Provide timely billing reports for completed jobs.
• Monitor unbilled report
• Monitor and clean up 
• Perform other tasks as assigned from time to time.

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

• Ensure Approved Rate Card, QM, Debit Note, and Standard Operating Procedures (SOP) are in place.
• Adhere to Billing KPIs:
• Export: Billing within 3 days after departure
• Import: Billing within 4 days after arrival
• Responsible for invoicing all activities performed.
• Ensure accuracy of billed selling rates and posted accruals
• Monitor and report on low-yield accounts and negative gross margins (GM).
• Ensure completeness of documentation and invoices from operations.
• Monitor invoice dispatching to clients.
• Verify billing details against supporting documentation to ensure invoice accuracy.
• Review billing adjustments and issue credit notes when necessary.
• Maintain accurate and up-to-date billing records for audit and reference.
• Address client inquiries and resolve billing discrepancies promptly and professionally.
• Comply with internal billing policies and client-specific requirements.
• Provide timely billing reports for completed jobs.
• Monitor unbilled report
• Monitor and clean up 
• Perform other tasks as assigned from time to time.