Service Delivery Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

The IT Service Delivery Manager is responsible for ensuring that IT services are delivered to the business effectively, reliably, and in line with agreed service levels. This role acts as the primary point of accountability for service performance, coordinating across infrastructure, applications, vendors, and support teams to maintain high availability and customer satisfaction.

The Service Delivery Manager oversees incident, problem, change, and escalation management, ensuring issues are resolved promptly and root causes are addressed. They drive continuous service improvement by monitoring KPIs and SLAs, reducing technical debt and operational risk, and optimizing costs and processes. The role also involves stakeholder communication, managing expectations, and providing regular service reporting.

In addition, the IT Service Delivery Manager ensures compliance with governance, security, and regulatory requirements, supports peak periods and change freezes, and leads service readiness for new initiatives or transitions. Overall, the role bridges business needs and IT operations to deliver stable, high-performing, and cost-effective IT services.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.