VIE Business Process Specialist - Manila, Philippines

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

In accordance with the provisions of Article L122-1 of the National Service Code, only candidates aged 18 to 28 and European nationals are eligible for this mission offered as a VIE.

THE ROLE

The Process Efficiency Specialist is responsible for driving and leading GBS PH efficiency initiatives, ensuring their effective execution, identifying new opportunities for improvement, and fostering collaboration across service delivery teams. Will also be engaged in mapping current processes, designing optimized workflows, conducting time and motion studies, and collaborating with delivery and BA teams for automation, analytics, and platform enhancements. This role ensures process integrity, compliance, and measurable business impact.

Purpose

To deliver end-to-end process transformation through process discovery, optimization, and continuous improvement initiatives, enabling Lean and Automation driven enhancements.

WHAT ARE YOU GOING TO DO ?

Lead/Facilitate implementation of Global Programs / Initiatives

• Execute efficiency and transformation initiatives defined at the global level within the GBS Philippines organization.
• Ensure alignment with GBS PH Transformation Head for all local strategies with global objectives and priorities.
• Monitor and control the effective implementation of these initiatives, ensuring they deliver the expected outcomes

Operational Excellence and Continuous Improvement

• Identify and analyze new opportunities for efficiency improvements in collaboration with Service Delivery teams.
• Develop and implement strategies to optimize processes, reduce costs, and enhance productivity.
• Drive a culture of continuous improvement and innovation across the organization

Collaboration and Stakeholder Engagement

• Work closely with Service Delivery teams to ensure seamless execution of efficiency initiatives.
• Build strong relationships with internal and external stakeholders to drive collaboration and support for efficiency efforts

Process Discovery & Mapping

• Conduct workshops with agency SMEs to capture as-is processes.
• Document processes using BPMN standards and metadata.
• Ensure alignment with global modeling standards and governance.

Design of To-Be Processes

• Work with delivery teams to co-create optimized to-be processes.
• Apply Lean principles to eliminate waste and improve efficiency.
• Incorporate compliance, controls, and customer experience requirements.
• Standardize the projects within process families
• Look up for the opportunities to fix the upstream/downstream processes

Volume Study & Capacity Planning

• Analyze transaction volumes and workload distribution.
• Recommend capacity creation strategies for low/peak loads and SLA adherence.

Reporting and Analytics

• Regularly report progress, challenges, and outcomes of efficiency initiatives to GBS Philippines Transformation Head.
• Utilize data-driven insights to measure the impact of initiatives and identify areas for further improvement.
• Develop dashboards and key performance indicators (KPIs) to track efficiency metrics

1. Continuous Improvement

• Monitor post-implementation performance and recommend refinements.
• Update Process maps as changes occur.

WHO ARE WE LOOKING FOR ?

• A first experience in Process Engineering or BPM roles.
• Fluent english both written and spoken
• Hands-on experience in Lean methodology and process optimization.
• Prior experience in shipping and logistics industry is highly preferred.
• Strong expertise in process mapping tools (Signavio preferred).
• Exposure to automation technologies (RPA/IPA) and analytics platforms.
• Proficiency in capacity planning and time-motion analysis.
• Strong stakeholder management and collaboration skills.
• Excellent analytical and problem-solving abilities.
• Strong project management skills to drive initiatives from inception to completion.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.