Global Credit Manager Expert

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

In CEVA Logistics the role of the OTC Credit Manager Global Accounts is an OTC Expert that has to ensure end-to-end order-to-cash excellence by maintaining cross-functional collaboration with Customer Global Accounts, Business Development, Operations, Product Lead, FICOM, GBS, Credit insurer and other finance departments

Enforcing OTC policies, analyzing DSO, disputes, and cash flow; standardizing customer’s SOPs; ensuring accurate invoicing, payment matching, and timely communications; driving KPIs and automation opportunities and fostering customer satisfaction throughout processes.

WHAT ARE YOU GOING TO DO ?

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role :

Maintain cross-functional relationships with Business Development, Operations and the Global Accounts.
Ensuring compliance to all OTC policies and business rules, beginning from initial risk assessment till receivables and cash allocation, for all required OTC teams involved in finance topics.
Assist in negotiating terms and conditions that balance customer needs with risk controls during onboarding.
Conduct data analysis (DSO, Overdue, Disputes, Payment behaviours) to support decision-making processes and proactively monitor trends, driving initiatives to reduce aging and write-offs.
Ensure that Business Development and Operations capture in standard operating procedures (SOPs) all the information required for order entry, pricing, delivery, billing and applied daily.
Ensure accurate network to resolve unapplied and unidentified cash promptly.
Act promptly with correct level of escalation to be done on top management level for further action in case of: customer demonstrating financial deterioration, demand letter reached in any of the costumer’s country, missing payment expected in the month, customer’s not cooperative
Maintain KPI tracking : collaborate to obtain order cycle time and billing accuracy with Operation, DSO, dispute, ensuring process adherence.
Working with worldwide teams in OTC area having their own goals but with common finance objective to ensure timely cash received.
Biweekly / Monthly global accounts monitoring : prepare and drive reports, dashboards, calls.
Identify automation opportunities (EDI).

WHAT WE ARE LOOKING FOR ?

Education & Qualifications: Master’s degree in economics, Finance
Experience: 5 to 10 years of experience in an international company in area of commercial, risk assessment, control or control functions with a strong knowledge of the business, preferred in international environment. Team player with the ability to partner with agencies. Extensive knowledge of all aspects of OTC analytics and operations. Demonstrated capability to follow legal action with in-house and external legal counsels.
Specialist Knowledge & Skills: IT literacy, Analytics skills and English fluency. Good understanding of Finance concepts for Excel Presentation capability with Power Point desirable.
Interpersonal & Communication Skills: Autonomous and able to work effectively with overseas stakeholders, Proactive and comfortable making decisions under high pressure, Good leadership and communication skills, Detail-oriented with a commitment to maintaining the highest productivity and quality levels.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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