Key Account Coordinator - Relocations | Truganina VIC

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

Based at our Truganina VIC office, the Key Account Coordinator – Relocations supports the coordination of vehicle transport across Australia for our relocation company customers and their end customers.

Reporting to the Key Account Manager, you’ll manage customer requests from initial enquiry and quotation through to booking, delivery and completion. Movements may include cars, caravans, boats, jet skis and other approved vehicles.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Receive and review vehicle relocation requests from customers
• Confirm vehicle, collection, delivery, timing, access and customer requirements
• Ask the right questions to clarify incomplete or complex requests
• Work with internal teams to confirm transport options and service feasibility
• Obtain pricing and prepare accurate customer quotations
• Enter accepted bookings into CEVA’s transport management system
• Coordinate vehicle movements through to delivery and booking completion
• Keep relocation companies and end customers informed throughout the process
• Follow up delays, changes, service issues and missing information
• Support customer reporting, issue resolution and broader account activities.

WHAT ARE WE LOOKING FOR?

You’ll have experience in customer service, administration, coordination or operational support, ideally within logistics and supply chain, transport, automotive, removals, fleet or freight forwarding. You’ll also have:

• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Experience managing multiple requests and changing priorities
• Confidence asking questions and following up missing information
• Good computer literacy, including Microsoft Office and business systems
• The ability to maintain accurate records and follow established processes
• A practical understanding of domestic transport or logistics operations
• The ability to build effective relationships with customers, internal teams and service providers
• A calm, organised and proactive approach to resolving service issues.

Experience with transport or booking systems, customer quotations, vehicle logistics or Australian metro and regional geography will be highly regarded.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.