Import Specialist Team Lead - Melrose Park, IL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $28.00 - $33.65

YOUR ROLE

Assist with processing, or processes Inbound or Outbound shipments for our Ocean Product.  Responsible for documentation and preparation of documents, or document receipt; timely clearance of shipments or traffic coordination to correctly process shipments. Model and act in accordance with our guiding principles and core values.

The description below is a broad job description that describes the nature of Import, Export and Breakbulk positions, which overall are similar in providing service to customer accounts, shipments, and regulatory compliance.  It also outlines the level of positions to advance.

WHAT ARE YOU GOING TO DO?

• Create and distribute written exception procedures for handling each account served by the team, including classifications, valuation rules, schedule of fees, correspondence, post entry process, and any other related information.

• Assists with overseeing the entry processing performance and existing customer service commitments to reflect established company databases and pre-load templates to reflect these procedures.

• Receive, review, and process complex or sensitive transactions for assigned base of accounts for all entry types, including the classification and valuation of goods.

• Obtain certification for completing customer classification, as well as, other compliance specific classification as defined by company product standards.

• Assist and review work stream development of new and existing accounts, including reviewing all documentation and forms, maintaining communications with clients, reviewing their process on a regular basis, and maintaining client profiles and databases.

• Process documents through the established system, obtaining release and other governmental agency releases as appropriate.

• Review and monitor all rejections, requests for information and other correspondence.

• Respond and assist with complex customer inquiries, including research and assistance with escalation on priority issues.

• Monitor shipments as they approach non-compliance based on customer control, event control, and transactional data count or control.

• Stay current of U.S. Customs regulations (Customs Brokers and the Customs clearance process); and classification and validation rules through self-study, approved related courses and seminars, and regular review of trade publications.

• Perform Import/Export Team Lead responsibilities, when needed.

WHAT ARE WE LOOKING FOR?    

• All roles require various levels of understanding for their internal processes, best practices, customer service, laws, rules, and regulations, and related areas.  Based on area of assignment roles may have:

  • Air and Ocean Import/Export:  Greater involvement with the quote, sales leads, and customer on-boarding process

  • Ocean:  chassis and container returns

  • Gateway:  Booking, monitoring and transferring of loads

  • Brokerage:  Processing and filing of regulatory documents

• Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.  Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment

• Ability to write reports, business correspondence, and procedure manuals.  Monitoring overall processes, information and operations. 

• Ability to add, subtract, multiply, and divide using units of currency, weight, volume, and distance measurements.  Gather and analyze documents skillfully.  Balance team and individual responsibilities, exhibit objectivity and openness to others’ views.

Minimum:

• High School Diploma or GED.

• Greater than 6+ years of related experience.

• Professional certification may be required in some areas.

Preferred:

• Bachelor’s Degree in Transportation, Logistics or Supply Chain Management.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career. 

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CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.