Mexico, Mexico, Mexico, Mexico

Associate Support Analyst

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Job Purpose

Operating under guidance from their manager/team lead, this role will be responsible for the development/delivery of information technology application and configuration of solutions as they relate to assigned business functions. Assist in designing, developing, maintaining and supporting IT applications/infrastructure/ solutions/architecture in order to contribute to a first class IT Management Service for our operations.

Key Accountabilities

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1	Perform tasks for the CoE’s and Cluster IT project/portfolio management oriented work efforts and assignments, ensures that goals and objectives are met within time, scope and resource requirements. Has an understanding of the business processes and flows to enable the analysis of business requirements and the development of solutions/timelines for projects.
2	Applies standard IT methods, knowledge and CEVA standards and practices to tasks and situations; contributes to overall work effort by defining project requirements, performing feasibility and needs/impact assessments, completing project specifications
3	Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems
4	Writes functional requirements, develops test plans, and works with production issues; Follows project and software development methodologies and processes and may assist in aligning the process with project needs
5	Supports single business/technical applications. (R&M run & maintain activities)
6	May be involved in the installation and tuning of modifications, as well as archiving data. Generally this position has light programming skills in the appropriate language to develop necessary “work arounds”
7	Understands compliance and regulatory rules, ensures compliance as directed by manager
8	May provide on-call support for assigned functional areas on a limited basis
9	Ability to accommodate flexible work schedules to meet support levels for globally deployed applications
10	With direct supervision, able to complete daily activities related to prioritization and expected delivery
11	Works directly with CEVA business and other IT teams to understand, diagnose and resolve requests for assistance
12	Ability to learn and comprehend complex tools and systems
13	Participate in tuning, monitoring, and testing of applications

Key Working Relationships

IT CoE management
Cluster IT management
Customer Leadership teams, IT, and Operations
Vendor Partners
Cluster IT teams

Regular communications with cross-functional teams to ensure customer and CEVA are receiving excellent service. Consistent communication with IT teams to ensure delivery of projects, enhancements and service for customer implementations and support activities.

Knowledge, Experience & Skills

	Essential	Desirable
Education & Qualifications	Educated to degree level Desirable: University or higher education degree in IT Management or Supply Chain Management, or comparable experience in the Logistics industry.	ITIL Foundation Technology/domain-driven
Experience	0-5 years of technical experience Experience in implementation and delivery of services or projects	Experience in relevant technical or business work area
Specialist Knowledge & Skills	Knowledge in functional domain or technology Good level of numeracy Good analytical and problem solving skills Working knowledge of Microsoft Office Suite	Technology/domain-driven Code of Business Conduct Cultural Awareness
Interpersonal & Communication Skills	Ability to work on own initiative Ability to prioritize activities based on defined guidelines Good team working skills Good oral and written communication skills Working knowledge of written and spoken English
Specific Technical Skills	Java/JSP/Python (Familiarity Java) Kibana/OpenSearch Log Analysis Cassandra/Elassandra (Familiarity of CQL Query) Postgres (Familiarity of CQL Query) Grafana (Familiarity of dashboard)	Knowledge of Kubernetes Fundamentals Knowledge of POD Management Knowledge of Dead Letter Queue (DLQ) Management Knowledge of SharePoint Knowledge of Ticket/Problem Management Tools e.g. ServiceNow/Remedy/OTRS/etc Technical Documentation writer

Other Information

Required to provide on-call support

Required to work in shift rotation (including night shift)

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.